Introducing an Online Connection to Your Doctor’s Office
What if accessing your health care information online was easy?
When you become a patient at any Providence Medical Group Clinic you are automatically eligible to take advantage of MyChart, a free service that gives you secure, online access to your health care team and medical record – wherever you are.
Fast, Secure, Online Access to Your Doctors
One login for your entire family allows you to:
- Review medications, immunizations and medical history.
- Communicate with your health care team.
- Request prescription renewals.
- Review results for most tests.
- Get clinic after-visit summaries.
- Schedule your next primary care appointment.
- Receive electronic statements and pay your bill.
Frequently Asked Questions about MyChart
Who can sign up?
Current Providence Medical Group patients 18 years and older can register for and use MyChart. Most Providence clinics are already using MyChart and more are coming online soon. During your next office visit, ask a member of your health care team to help you register. Get connected to your health.
Is it secure?
Yes! At Providence, we always use the most advanced safeguards to protect your private health care information. You and your health care team are the only people allowed to see information sent through MyChart. The service is password protected and messages are delivered via an encrypted connection – not via standard email. They’re sent securely through the MyChart website and servers.
How quickly are test results available on MyChart?
Your test results are available on MyChart as soon as your physician receives them. It depends on the test, but generally that’s within three business days. Certain types of tests and results of a sensitive nature aren’t shared via MyChart. Ask your care team for details.
Can I send a message to my health care team through MyChart? How quickly can I expect a reply?
Yes. With MyChart, you can send a message to your care team. You’ll generally receive a reply within one to three business days. Please note: if you’re experiencing a medical emergency, don’t use MyChart. Call 9-1-1 immediately.
Do I need any special equipment to use MyChart?
All you need is Internet access, an email address and a current version of your preferred Internet browser (such as Internet Explorer, Firefox, Safari, Google Chrome).
Can I access a family member’s health record in MyChart?
Yes. With MyChart, family members can link accounts for convenient access to appointments, immunization records, growth charts and more. It’s called “proxy” access and allows a parent or guardian to have access to a family member’s record – the same access you have for your own.
- Parents or guardians may automatically link to accounts of their children up to 11 years old.
- Health privacy laws don’t allow patients between 12 and 17 years of age to use MyChart. And, parents aren’t allowed to create accounts for them, either. For patients in this age group, parents must call or visit the clinic to discuss health information.
- Patients 18 years and older can access a family member’s accounts via proxy access. As your health care team for a “Proxy Consent Form.”
How do I sign up for MyChart?
You can request access next time you visit a Providence Medical Group facility. Ask a member of your health care team to help you. You’ll need to select a unique username and password. It’s that easy.
I still have questions. Who can I contact?
For more information about MyChart or technical assistance with your account, contact MyChart customer support: MyChartCustomerSupport@providence.org.
Why don't I see all my bills in MyChart?
Providence Medical Group clinics are in the midst of transitioning to a new computer system for electronic medical records. For Providence Medical Group clinics where the transition is complete, you can pay your bill through MyChart. This feature should be available in all clinics in early 2013.
Most Providence hospitals offer online bill pay through a separate portal. You’ll be able to pay your hospital bill through MyChart in 2013.
For questions about your bill, contact our customer service representatives at (866) 747-2455.