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For Patients

To ensure that you receive the best care possible, it is very important to keep a current relationship with your provider. Typically, this occurs by seeing your provider at least once per year, if not sooner. Please keep in mind that once you are established with our practice, you will be asked periodically to complete paperwork in order to ensure that your medical record is current.

Copayment

Your co-payment is due in full at the time of service; otherwise, we will need to reschedule your appointment. There are a few exceptions such as annual physicals and injections. If you have no insurance coverage, payment is also due at the time of service. If you feel that a payment plan is necessary, please contact the business office at (866) 747-2455 to make arrangements. We accept cash, check, money orders, Visa, MasterCard, American Express and Discover. Any returned checks are subject to a $25.00 NSF fee.

Walk-Ins

Please do not drop-in without an appointment to the office as we are not equipped for emergent care.

Annual Physical Exams

This exam will be billed as “Preventative Care”. Please check with your insurance company prior to the visit to see if this is one of your benefits. If you have a specific problem to be addressed the same day as your annual physical exam, the physician may reschedule the evaluation and treatment of that specific problem for another day.

Medications

The types of medications prescribed for you are ones that our physicians feel would be of most benefit to your condition. Many insurance companies place limitations on what they will cover. We will do our best to work within those guidelines, but please understand your insurance company may not cover all prescribed medicines.

Prescription Refills

Please allow 72 hours notice when you need a refill of your medicines. We ask that you contact your pharmacy directly. Please allow 24 hours for written prescriptions and samples.

Medical Questions or Problems

Usually all you will need to do is leave a message for the nurse and she will return your call. As you can imagine, our nursing staff is very busy so it is rare that they will be able to answer the call when it comes in. Please leave your name, phone number, and a brief message about your need with the front office staff. The nurse may have to discuss your situation with the doctor, but will get back to you as quickly as possible. We ask that you do not come into the office simply because you have not heard back from them.

Missed Appointments/Cancellations

We require 24 hours notice of cancellation if you are unable to keep your appointment and a minimum of 1 hour’s notice prior to your appointment time for same day appointments. After 3 failed appointments without proper notice, you will be dismissed from our practice. We do our best to stay on schedule so we ask that you allow for possible traffic delays, knowing we reserve the right to reschedule your appointment if you arrive more than 10 minutes late. Unfortunately, there are no exceptions.

Referrals

Many insurance companies now require referrals for you to see specialists, have certain tests, or receive other forms of treatment. It is important that authorizations be in place prior to your receiving the appropriate care. Most referrals take 72 hours to process, but there are occasions where it can take longer. Also, just because we submit a referral does not mean the approval will be granted. We always suggest you check directly with your insurance company so you understand your benefits and realize which providers participate with your plan.

Billing and Insurance

We accept most insurances and Medicare. Please contact your insurance carrier if you have questions.

MyChart

Exchange secure messages with your care team, receive test results, schedule appointments and more.

Patient Information

Dr. Gupta is currently accepting new patients. Please call (360) 923-4600 to request an appointment.