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Policies & Guidelines

 

Appointments

Please schedule your appointments well in advance, if possible, because it helps us to plan our day. We will do our best to see you at the time of your appointment, because we know you would like to plan your day also. However, there may be times when we are unable to hold to the schedule of appointments. Emergencies happen now and then and sometimes it takes longer to handle a child’s health problem than expected. If you are kept waiting because of another child’s emergency, please be assured that our staff will be there for your emergency needs as well.

Our nursing staff triages and schedules same-day ill appointments.

Missed appointments

We require at least a two-hour cancellation notice for same-day ill visits, or any appointment scheduled for 15 minutes or less, and 24-hour cancellation notice for appointments 30 minutes and longer (such as well child visits, Behavior, ADD/ADHD, Medication Rechecks). Anything less will be considered a missed appointment. We only allow two missed appointments. The third missed appointment for a family in a one-year period will result in termination of medical care to that family by our office.

Emergencies

We recommend calling 911 if your child has a true medical emergency. Otherwise, please call our office or our after hours service. We will determine if your child can be seen and treated in our office or should be referred to an Urgent Care or Emergency facility.

Cell Phone Use

We require that our families turn off their cell phones prior to going into an exam room. We do this because a ringing/vibrating phone creates a distraction for both the parent and the provider. This distraction can interrupt the exchange of very important information regarding the child’s health care. In addition it can interfere with the efficient use of the provider’s time, making them late for other patients’ appointments.