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au_vivian

Vivian Au, PA-C Providence-employed provider

Specialties

Family Medicine

Board Certification

National Commission on Certification of Physician Assistants (NCCPA)

Patient Rating

4 / 5

1620 Cooper Point Road SW
Olympia, WA 98502
P: (360) 486-6710
F: (360) 956-1643

Schedule an Appointment Now

Have you seen Dr. before?
Yes
No
What type of appointment? I would like to see my doctor about something we’ve already discussed.
Follow-Up
I am an existing patient and would like to see my doctor for a preventative visit.
Annual Wellness
I need to see my doctor about a non-urgent, but new health issue
New Condition


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Overview

Gender

Female

Other Languages

Chinese

Achievements

Professional Organizations

  • American Academy of Physician Assistants
  • Association of Family Practice Physician Assistants
  • Washington Academy of Physician Assistants

Interests

Medical Interests

  • Preventive care
  • Chronic disease management
  • Women's health
  • Evidence-based medicine

Personal Interests

I enjoy traveling, learning about other cultures, reading, trying out new recipes,and spend time with family and friends.

Reviews

Patient Ratings and Comments

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey. Responses are measured on a 10-point scale, with 10 being the best score. These scores are then translated to a 5-point scale in order to display results in a 5-star rating. Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments.

4 out of 5 (71 Ratings, 29 Comments)

90

09/28/2016
I have always been very pleased with the care, attention and time spent by Dr. Au, her MA and the facility staff. In spite of the difficulty of juggling patients, personalities, conditions, time etc. Dr. Au and her MA never make me feel rushed. They always leave me feeling like I am their only patient.
100

09/27/2016
I've never felt so comfortable around a medical provider before. She is so easy to talk to an very personable.
100

09/27/2016
All were very friendly and professional
60

09/22/2016
Appt was for 4PM. Provider finally came into the treatment room at 5:10 PM. Very frail, elderly ill man waiting over an hour past his appointment time? Really? Caring? Professional? Hummmmmm
100

09/19/2016
Great Care!!
50

09/06/2016
Our communication about my concerns regarding my prescription medication fails at all levels. What I hear, from her, is what is convenient for her, not necessary, important or convenient for me. She said she doesn't have time to manage my medications, which I am not expecting or asking her to do. Rather, I have suggested she consider the way providers, for the past 20 years have done, for me, which has worked perfectly and seemlessly. She would not even listen, discuss or consider what I had to say. I understand appointments are for 20 minutes. At my [...] visit, I spent 20 minutes with [...], before Ms. Au arrived, which made for a very hectic, hurried, unsatisfactory visit. I appreciate we are just beginning a professional - patient relationship. In order for it to succeed, she needs to not only listen, but hear me. [...]
100

09/05/2016
I have very good experiences with the Westside clinic.
60

08/21/2016
unable to get appointment with primary Doctor, and appointment was cancelled at the last minute without rescheduling in a timely way, so I wasn't able to get new prescriptions I needed. No female doctors available. The providor prescribed a different medication than agreed upon at the appointment without checking with me (the patient) first, and was not helpful in answering questions about why. The provider was also patronizing when answering questions when discussing lifestyle choices, and provided minimal information in response to questions when they in reference to topics she did approve of.
 

08/20/2016
Very unprofessional and not very courteous to my needs . She acted as if I were a drug seeker made me very uncomfortable and I will never be in this clinic again . One of the worst doctor experiencs I have ever had .
30

08/16/2016
This particular care provider was very rude and inconsiderate. Whether intentional or not, when a patient comes to a doctor for help, they shouldn't expect to be belittled, and that is unfortunately what occurred.
40

08/09/2016
Vivian Au was impersonal (she chose to 'fist bump' rather than shake my hand upon meeting) and gave inaccurate information regarding exercise. I do not trust her medical opinion and found her to be inadequate as a medical professional.
100

07/27/2016
my first time to the new west Olympia facility. it is great! the MA and other tech person that asked questions, did vitals, and swabbed my throat were both great! very nice, helpful, calming and professional. I was impressed.
90

07/26/2016
she is exceptionally kind and attentive and I am an MD and hope to keep here as my primary care provider. I see multiple specialist and appreciate an able coordinator who can also provide acute care if needed
100

07/24/2016
Don't have to wait for appointment, very prompt. Very nice and respectful to me. Lab right on premises.
70

07/07/2016
It was my first visit with P/A Au and I have mixed emotions. She gave me a prescriptions for my heartburn that cost $65.00 but I was able to get Prilosec for $20.00. She gave me a phenomia booster shot but never checked my lungs.
100

06/28/2016
She heard me and followed through with checking things out. She not only listened but heard me.
100

05/10/2016
Dr. Au was exceptionally well-informed and helpful.
90

05/01/2016
This was my first time seeing this provider. She explained why she was delayed, which I appreciated. She asked many good questions, and listened to the answers. She offered suggestions for improving my health without being pushy or putting me on the defensive. I had a good experience overall.
90

04/19/2016
Au was great, thought about actually switching from the MD I see to her
90

04/19/2016
After [...] left I've had a hard time adjusting to a new provider. Before meeting Ms. Au I was afraid I was going to have to go to another clinic to find a provider that I felt comfortable with. I really liked Ms. Au; she was very professional, knowledgeable and easy to talk with.
100

04/12/2016
always get the help i need
100

04/04/2016
Vivian Au has been a wonderful provider. I have been so impressed with her care, that I have followed her from another practice and drive from Lewis county. I also received excellent care at your urgent care in Feb.
60

03/29/2016
Unfortunate that the provider is always in a rush. She does try to help out and listen as much as she can. The frustration has been with her recent MA and response to calls and to messages in MyChart.
100

03/27/2016
This provider was great. She's not my regular provider. My provider hard to get into, usually 2-3+ weeks, but I appreciate they let me see someone else.
90

03/16/2016
Good experience
40

03/13/2016
This provider was kind, but she did not look at all of the symptoms I was having as a whole. She seemed to think that each symptom was unrelated to the other (temp,sore throat, blistering rash) and assumed it was a chronic problem. I cannot say for certain if she was incorrect because not much time has passed and I am unsure if they will come back. I am assuming that she was wrong because not 5 days later my husband broke out with a similar rash and same symptoms and was told he had the chicken pox. She was nice, I just wish I was heard when I was expressing my concern to the diagnosis.
100

03/13/2016
I really like my provider. She is the best!
60

03/11/2016
I have a very extensive medical history however, my provider spends our entire visit dealing with medications and prescriptions. Thus, there is never time to address other medical concerns.
60

03/09/2016
this provider seemed uninformed about my medical history and conditions, which was dissapointing.
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