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Elizabeth Hartley-Keith, ARNP is a pediatric nurse practitioner children's health care provider in Spokane, WA.

Elizabeth A. Hartley-Keith, ARNP Providence-employed provider

Providence Pediatric Associates - South

1919 S. Grand Blvd.
Spokane, WA 99203
P: (509) 747-3081
F: (509) 455-8462

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Follow-Up
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Overview

Gender

Female

Reviews

Patient Ratings and Comments

The Patient Rating score is based on responses given during the CAHPS Patient Experience Survey. Responses are measured on a 10-point scale, with 10 being the best score. These scores are then translated to a 5-point scale in order to display results in a 5-star rating. Comments are also gathered from the same survey and displayed in their entirety with the exception of any language that may be considered slander, libel or contain private health information, which will be removed prior to publishing the comments. These comments are the views and opinions of patients and are not endorsed by or necessarily reflect the views of Providence.

4.2 out of 5 (59 Ratings, 18 Comments)

90

02/21/2017
The docyors are great, the receptionists need customer service training.
100

02/06/2017
We had a great first time visit to the office. they got us in quickly and seemed like they cared. thank you
100

01/04/2017
I've seen Liz as a child so it only makes sense my children see her too! Absolutely love her like family!
70

11/15/2016
Provider was an hour behind. Felt the rush to get thru the check up. Normally, office is on time. Was told over the phone we could get all immunizations at time of well check up - we were too early for all but the flu shot. At time of check in, recp told mom that she was not listed as the mom on [...]'s chart (no one was listed apparently). Thought this was interesting since we have been seeing office since [...] was born.
100

11/12/2016
She was very helpful a great doctor.
100

11/10/2016
Hartley-Keith has always been so kind and attentive to my sons questions & explains all procedures/exams she will perform beforehand.
60

10/31/2016
The waiting time to be seen with an appointment was ridiculous!! it was almost one hour before we were seen.
90

10/24/2016
I was a little early for my appointment 1:40pm arrival and was waiting a long time for the whole appointments. We did not go back to the room for our appointment until at least 2:30 and the appointment was scheduled for 2:00pm. I was not impressed as the mother of [...]. I have been visiting this office for 4 and 1/2 years and I only see it going down hill since Dr. [...] left. I will be finding a new pediatrician office, not because of the Dr. or nurses we saw but because the time it took for the overall visit and when I went back to ask a question I had forgotten I never received a phone call or answer to the question.
90

10/11/2016
the provider is great, but the wait time was extremely long, and interfered slightly with our schedule for the day.
70

09/27/2016
the MA that checked us in was very rude
40

09/18/2016
loved the women at the front desk; friendly, respectful, great sense of urgency, and very eager to help. The doctor that we saw did not seem to know what the skin condition was that we came in for. She suggested extra lotion. [...] It was not informative, and it was not worth my time or my money. I will not see her again. I found the information that I needed on WebMD and followed their directions instead. I have yet to try other doctors at this location, but I am hoping for a much better/informative/professional experience, to match that as I received at the front desk.
100

09/17/2016
Liz is great with the kids. She is professional and courteous, always.
100

09/13/2016
fantastic pediatric care
50

09/06/2016
We had a very long wait, about 1 hour, before my daughter was seen for a simple well child check. When the provider came in the room, the visit was just okay.
80

07/11/2016
Any time I have an appointment, I'm usually waiting an hour to an hour and a half after set appointment time. this makes it frustrating for me. if my appointment is set for 12, why don't I see the doctor until 1:30. do you know how hard it is to wait in a tiny room with a 2 year old who cries the entire tI'm because he is scared of the doctor. [...] For this reason, we might be finding another pediatrician.
100

06/12/2016
Everything was great.
90

03/06/2016
Elizabeth and [...] are wonderful [...]
70

02/10/2016
Do not like waiting more than 20 min. to be taken in to exam room and then an additional 10-20 min. for dr.
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