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Patient Rights and Responsibilities

You have the right to:

  • be treated with respect, dignity and concern for you as an individual.
  • have your culture, religious beliefs and values respected and given consideration with regard to medical treatment whenever possible.
  • expect treatment that meets high standards of care, is up-to-date with current medical practice and is safe and appropriate to your needs.
  • have personal privacy during the course of your care.

You have the right to:

  • know the name and role of those individuals providing your care.
  • be part of decisions about your care:informed about your diagnosis and health condition.
  • be advised of options for treatment.
  • be advised of the probable outcome of your treatment.
  • be involved in planning your care and treatment.
  • be given the opportunity to request or refuse treatment
  • be involved in your discharge planning.

You have the right to:

  • play an important part in managing your pain, to have the opportunity to describe your pain, and to expect that those caring for you will be responsive and skilled in pain prevention and relief.
  • request a second opinion if you have concerns or are in doubt about decisions for your treatment.
  • prepare Advance Directives with regard to treatment decisions, be given information about the outcome of your decisions and have your Directives followed.
  • appoint someone to make decisions on your behalf if you are unable.
  • have a family member or someone of your choice be notified promptly of your admission to the hospital, and have your own physician notified as well.
  • have access, by written request, to any medical information contained in your medical record.
  • have all medical information about your care held in strictest confidence and available only to those directly involved in your care.
  • be given help with special needs such as guardianship or protective services.

You have the right to:

  • participate or to refuse if asked to be part of a research activity. If you choose to be part of a research activity, you have the right to know its benefits, risk or discomfort, what part of the project is research, and any costs to you.
  • tell the hospital if you have complaints about your care. These may be reported to the manager or director of the unit where you are being treated.
  • You may also report your complaint to hospital Administration or Public Relations:
    • Administration - ext. 22450 (in-house) or (509) 482-2450 or (509) 474-3040
    • Public Relations - ext. 22356 (in-house) or (509) 482-2356 or (509) 474-3081
  • After business hours, you may report your complaint to the house supervisor, who may be reached by dialing "0" at any of the in-house telephones.
  • expect prompt follow-up on your complaint.

You have the right to voice complaints or grievances about your care or concerns either verbally or in writing and to have prompt follow up. You may report your complaint or grievance by asking to speak to the charge nurse or unit manager or contact any of the listed leadership staff below. Your nurse will help you if necessary.

Contacts

    the manager or director of the unit where you are being treated
  • Patient Relations: 509-474-3000 or 855-415-6050
  • Regional 504 Coordinator, Leanne Park: 509-474-3000
  • TTY/TDD Washington Relay Service: Dial 711
  • A member of the Ethics Committee (through the unit manager)
  • Administration: 509-482-2577

You may also submit a complaint in addition to (or instead of) voicing the complaint with the hospital to: the Washington State Department of Health at 800-633-6828 or The Joint Commission, Office of Quality and Patient Safety, by phone at 800-994-6610, by fax at 630-792-5636, by email at patientsafetyreport@jointcommission.org, or by mail:
The Joint Commission, Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook, Terrace, IL 60181

As a patient, it is your responsibility to:

  • be accurate and complete, as much as possible, in giving your medical history.
  • carry identification with you.
  • notify your caregivers if your health changes.
  • ask questions and take part in your health care decisions.
  • let us know if you don't understand any part of your treatment.
  • treat staff and other patients with respect.
  • regard other patients' medical information as confidential.
  • respect hospital property and equipment.
  • examine your hospital bill and ask questions.
  • pay your bill promptly; if there is a hardship, let us know so we may help you.
  • tell your caregivers if they have not fulfilled their commitment to your care or showed concern and respect for you.