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Patient & Family Advisory Council

PFAC_Team

What is a PFAC?

A Patient and Family Advisory Council (PFAC) partners patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience.

Through their unique perspectives, they give input on issues that impact care, ensuring that the next patient or family member’s journey is easier.

~Meghan West and Laurie Brown, BJC Healthcare

What is the Purpose of Providence Regional Medical Center Everett’s PFAC?

  • To support the mission of Providence by working to enhance the patient care experience and promote patient–family centered care.
  • Allow patients and families an opportunity to provide their unique perspective on providing patient care with a goal of enhancing the overall patient experience at Providence.
  • To facilitate Providence’s strategic goal of “Building enduring relationships with consumers.”
  • Ensure patient and family perspective is represented in all areas of clinic and hospital based operations.

Ideal candidates for our Patient Family Advisors possess five key attributes:

  • The ability to work and communicate in the spirit of partnership and in an environment of mutual respect
  • An outlook that is solution-focused without having a specific “agenda”
  • The ability to serve as a representative voice
  • An aptitude for constructive collaboration
  • A teachable spirit

Patient Family Advisor (PFA) vs. Patient Advocate

A PFA volunteer works with hospital and clinic staff to represent the patient and family perspective in order to achieve the best possible patient experience.

A Patient Advocate is a trained professional who serves as a go-between for patients and their family members and representatives of the healthcare industry. This is not a current volunteer role offered in the Northwest Region at Providence.

Patient Family Advisor (PFA) roles vs. Volunteer roles

  • All PFA’s are volunteers and are invited to participate in both roles
  • Not all volunteers are PFA’s
  • Volunteers have more direct patient interaction
  • PFA’s participate on committees and projects in order to provide the patient and family perspective

Requirements:

All Providence Northwest Region volunteers are required to complete the required onboarding process prior to beginning their role as a Patient and Family Advisor.

Onboarding includes:

  1. Completing the online interest form (linked below during recruitment periods)
  2. Interview with the PFA Selection Committee
  3. If selected, complete the Volunteer interest form
  4. Attend a group interview with Volunteer services
  5. Background check and Health requirements
  6. Attend Volunteer Services Group Orientation
  7. Meet with the PFA Project Coordinator and Co-Chair to begin PFA onboarding