Information Services Requests Feedback to Improve Service Catalog
Published August 4, 2014
Near the first of the year, the Information Services Department deployed a new tool for requesting IS products and services, the Service Catalog. This application was part of the rollout of the IS Support Center, which provides one central location for requesting all IS services.
Since deploying Service Catalog across the enterprise, IS has captured feedback from customers system wide. This feedback was used to identify changes that will improve customers’ experience with the application.
Improvements made so far (described in these release notes) include:
- Removing barriers that customers reported to getting the services and products they need
- Streamlining the approval process to make it easier for customers
- Making it easier for customers to track service request status and progress
We will continue to keep you updated about enhancements to Service Catalog. Like any software service, this implementation is an iterative process; we will continue striving to make your experience better. Please continue to provide feedback or requests for enhancements via the application