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Caregiver development courses

Published January 11, 2016

There are two upcoming caregiver (all employee) development courses coming up soon in Everett. If you are interested in a course, you may register in HealthStream.

Crucial Accountability (Two day course)

Crucial Accountability training equips participants with a straightforward step-by-step process for identifying and resolving performance gaps. In this training, using a hands-on problem-solving approach, participants learn to enhance accountability, improve performance, and ensure execution. Whether you’re preventing problems or managing a crisis, move your team or organization to the next level with this revolutionary yet simple approach.

Learning Objectives: At the conclusion, participants should be able to:

  • Describe the critical elements of a crucial accountability conversation 
  • Effectively plan for a crucial accountability conversation 
  • Diagnose whether a problem is due to motivation, ability or both 
  • Identify ways to motivate others without having to rely on power 
  • Identify ways to jointly identify and remove barriers to action 
  • Deal with interruptions and side issues without getting sidetracked

Emotional Intelligence (Four hour course)

Emotional intelligence is a unique set of abilities that determines how well, and how effectively, we understand and express ourselves. NOTE: Pre-work is required; you will be provided with a book containing access to an online appraisal to complete prior to this class. If enrollment is less than 10 (minimum), the class will be cancelled. A notice will be sent to registered employees approximately 1 week in advance of the class start date if it looks like there is a possibility of cancellation.

Learning Objectives: At the conclusion, participants should be able to:

  • Identify Emotional Intelligence in self and others 
  • Recognize moments of in-effective emotional intelligence
  • Integrate emotional intelligence improvement plan
  • Display an awareness of emotional responses
  • Demonstrate an ability to adapt to a variety of situations