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Be Aware: Phishing Attack Targets Providence

Published September 12, 2014

Cybercriminals are trying to gain access to our network through a phishing email campaign. You may receive a deceptive email, claiming that your mailbox has exceeded its quota and instructing you to click on a link to fix the problem. This email mimics our organizational email very well and several people have clicked on the provided link. Some accounts have been compromised.

Compromised accounts
If you notice any of the following changes in your Outlook account, it could be a sign your account has been compromised:

  • Suddenly not receiving any emails
  • New items in your Deleted folder you did not delete, or items in your Sent or Draft folders you did not write
  • Undeliverable messages in your mailbox which you did not send
  • Emails telling you that your account was “hacked” or is “Sending out spam”

If your account was compromised, immediate action is required to prevent further exploitation of your account. Please contact Information Security immediately at InformationSecurity@providence.org.

What if you receive a phishing email?
If you receive a phishing email, delete it and alert Information Security at InformationSecurity@providence.org to help block the spread of the email.

Remember that authentic warnings about your mailbox size come through the Outlook application, and not through our Information Services Department. Authentic messages will never direct you to a different website. Also, Microsoft, Providence and/or Swedish will never ask for your login and password information.

Unfortunately the cybercriminals are continually changing the messages they send. Remain alert to any emails from “System Administration,” “IT Administration,” or others that require you to click on a link to fix any of your accounts. When these attacks happen, we rely on your vigilance to help lower our risk.