Spokane Emergency and Trauma Services
The Region's Only Level II Trauma Center
The Emergency Department provides full-service emergency care to more than 70,000 patients each year. A Level II Adult Trauma Center, and the region’s only Pediatric Level II Trauma Center, Sacred Heart’s services are coordinated by on-staff trauma surgeons.
Upon arrival, you will be evaluated by a registered nurse and taken into the Emergency Department as quickly as possible.
In the treatment area, a physician/provider will evaluate you and determine whether laboratory, X-ray and other exams are necessary. As with any medical visit, you may experience a waiting period while tests are evaluated or when staff members need to respond to patients who are more critically ill or injured.
As with any medical visit, you may experience a waiting period while tests are evaluated or when staff members need to respond to patients who are more critically ill or injured.
Once test results are received, your doctor will advise you about the best course of treatment and may follow up with your personal physician.
Spokane Emergency Department Patient and Visitor Information
- Food & Beverages: Located on Lower Level 3 (L3). The cafeteria is open daily, 6:30 a.m. to 7 p.m. Vending machines are located near the cafeteia, as well as in the hallway outside the Emergency Department entrance.
- Chaplaincy: There is a chaplain assigned to the Emergency Department for emotional and spiritual support. Please let one of our employees know if you would like to talk with a chaplain.
- Parking: The parking lot at the Emergency entrance is free; there is a fee for parking in other campus garages. You may request an escort to your car. Please ask about these services at the Security Office located at the front entrance of the Emergency Department.
- Psychiatric Care: A mental health counselor is continually on duty to conduct psychiatric evaluations. Sacred Heart’s Emergency Department has a separate treatment area for patients needing mental health care and also features special services for patients who are developmentally disabled. The Emergency Department works closely with local and state agencies to find the best treatment options for patients when admission to an inpatient unit is not recommended.
- Payment of Services: You will receive a bill for services after you are discharged from the Emergency Department. If your primary care physician or a specialist sees you in the Emergency Department, you will be billed separately for this service.
In most cases, your bill is first submitted to your insurance company for payment. In this instance, you will receive a statement—not a bill—from Sacred Heart that provides information about services provided.
- Security: Security officers are stationed in the Emergency Department 24 hours, 7 days a week. Additional security measures include monitoring cameras, signaling devices and other measures for the safety of our patients, visitors and staff.
- Visiting Privileges: For safety and privacy, visiting is restricted to two visitors per patient in the treatment area. Emergency staff will notify family and friends when they can visit. Visitors will be required to check with the triage nurse or secretary when entering or reentering the treatment area.