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Patient Rights

You have the right to:

  • Be treated and cared for with dignity and respect.
  • Confidentiality, privacy, security, complaint resolution, spiritual care and communication. If communication restrictions are necessary for patient care and safety, the hospital must document and explain the restrictions to the patient and family.
  • Be protected from abuse and neglect.
  • Access protective services.

You have the right to:

  • Complain about your care and treatment without fear of retribution or denial of care.
  • Timely complaint resolution.
  • Be informed of unanticipated outcomes according to RCW 70.41.380.
  • Be informed and agree to your care.
  • Family input in care decisions.
  • Be involved in all aspects of care, including:
    • a) refusing care and treatment; and
    • b) resolving problems with care decisions.

You have the right to:

  • Have advance directives and for the hospital to respect and follow those directives.
  • Request no resuscitation or life-sustaining treatment.
  • End-of-life care.
  • Donate organs and other tissues according to RCW 68.50.500 and 68.50.560 including:
    • a) medical staff input; and
    • b) direction by family or surrogate decision makers.

You have the right to:

  • Have your pain managed.
  • Choose who will make health care decisions for you
  • Have access to interpretation services if you are hearing impaired or do not speak English.

Providence Hospitals must:

  • Provide each patient a written statement of patient rights.
  • Follow policies and procedures to identify patients who are potential organ and tissue donors.
  • Address research, investigation and clinical trials, including:
    • a) how to authorize research;
    • b) require staff to follow informed consent laws; and
    • c) not hinder a patient’s access to care if a patient refuses to participate.

Please Note:

You have the right to voice complaints or grievances about your care or concerns either verbally or in writing and to have prompt follow up. You may report your complaint or grievance by asking to speak to the charge nurse or unit manager or contact any of the listed leadership staff below. Your nurse will help you if necessary.

Contacts:

  • The manager or director of the unit where you are being treated
  • Nursing Supervisor: Dial “0” for the hospital operator
  • Patient Relations: 509-685-5491 or 855-415-6075
  • Ethics: 509-935-5268
  • Regional 504 Coordinator, Leanne Park: 509-474-3000 or 855-415-6050
  • TTY/TDD Washington Relay Service: Dial 711

You may also submit a complaint in addition to (or instead of) voicing the complaint with the hospital to: the Washington State Department of Health at 800-633-6828 or The Joint Commission, Office of Quality and Patient Safety, by phone at 800-994-6610, by fax at 630-792-5636, by email at patientsafetyreport@jointcommission.org, or by mail:

The Joint Commission, Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook, Terrace, IL 60181

As a patient, it is your responsibility to:

  • be accurate and complete, as much as possible, in giving your medical history.
  • carry identification with you.
  • notify your caregivers if your health changes.
  • ask questions and take part in your health care decisions.
  • let us know if you don't understand any part of your treatment.
  • treat staff and other patients with respect.
  • regard other patients' medical information as confidential.
  • respect hospital property and equipment.
  • examine your hospital bill and ask questions.
  • be a part of pain management (ask about options, tell a staff member when certain methods are not working, use pain medication as prescribed when pain first begins and be vocal about your pain management needs).
  • pay your bill promptly; if there is a hardship, let us know so we may help you.
  • tell your caregivers if they have not fulfilled their commitment to your care or showed concern and respect for you.