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Patient Guide

Download a copy of our 2010 Patient Guide for information to help you and your family feel as comfortable as possible while you are at Providence St. Peter Hospital.

When You Arrive

On the day of your admission, you may want to ask your driver to drop you off at the front entrance of the hospital before parking in the visitors' parking area located between the hospital and Lilly Road.

Please go directly to an admitting clerk in the lobby who will help you through the admission process. You will need to sign our "Conditions of Admission" form. Conditions of Admission forms for minors must be signed by a parent or legal guardian.

You may be taken to the Laboratory or Diagnostic Imaging (X-ray) department if additional tests have been ordered by your doctor. Once all of your tests and paperwork are completed, you will be escorted to your room.

Checking In

Pre-Authorization/Verification of Insurance

Health insurance companies may require you to contact them before your hospital stay so they can approve your stay in advance. Please read your insurance card to identify the appropriate telephone number to contact. Please bring any insurance cards - copays and deductibles may be requested at the time of service - or medical coupons if covered by a state Medicaid program, with you on the day of admission.

Pre-Admission Forms

By completing the pre-admission form prior to your arrival you will experience a faster registration process the day of your admission. For your convenience, you can fill out and submit an online pre-admission form. Please complete the online form at least 48 hours before your admission. You may also obtain a pre-admission form from your doctor's office. Please send the form to the hospital at least seven days prior to your admission date. If you are unable to complete either form prior to your arrival, please contact our pre-admission team at (360) 493-7221 so we can facilitate the pre-admission process for you.

Pre-Admission for Surgical Patients

The Pre-Admission Clinic schedules appointments Mon.–Fri. between 7 a.m.-5 p.m. If an appointment has not already been made for you by your surgeon’s office, please call (360) 493-7144.

A registered nurse will explain what to expect before and after surgery. The nurse will be happy to answer any questions. If your doctor has requested laboratory tests, X-rays or an EKG, these will be done during your clinic visit.

Pre-Admission for the Inpatient Rehabilitation Unit

The Inpatient Rehabilitation Unit requires a screening to assure this is the appropriate level of care for your needs. Please contact us at (360) 493-7640.

What to Bring

A list of all the non-prescription and prescription medications you are taking, including dose and frequency. (Do not bring the medications.)

  • Your hospital insurance cards
  • Your Medicare identification card
  • If covered by State Medical Assistance, your current coupons
  • Your copay/deductible identified by your insurance or one of our financial counselors
  • A small amount of money (about $5)
  • The following personal items, each labeled clearly with your name:
    • Sleepwear, if you prefer it to a hospital gown.
    • Slippers (rubber-soled are safest).
    • Personal grooming items.
    • Contact lens, eyeglass or hearing aid case. We will provide a container for dentures.
    • Comfortable clothes to wear when you are discharged.

What not to bring

  • Appliances such as hair dryers, electric razors or curling irons. We will provide hair dryers and electric razors.
  • Valuables, jewelry, wallets, credit cards or more than $5 cash. If you bring these with you, ask us to place them in our safe when you are admitted. We cannot accept responsibility for valuables left at your bedside.
  • Tobacco products. Providence St. Peter Hospital is smoke-free.
  • Personal medical equipment. The hospital will furnish any required medical equipment.

Your visitors

Your family and friends are an important part of your recovery, and they are welcome at Providence St. Peter Hospital. For your benefit, we ask that they observe the visiting policies of your nursing unit. In general, people with colds or infections should not visit.

Our Patient Information desk will give your room number and condition to people who ask about you. If you’d rather not have this information given out, or would prefer not to have visitors, be sure to tell your nurse.

Overnight Stays

In some situations, you may want a family member to stay overnight with you. Most units (with the exception of Critical Care) can provide a sleeping cot in your room.

Sunshine House

Sunshine House is a hotel facility for families and/or patients who use medical services in the Olympia area. Located on the Providence St. Peter Hospital campus, the house provides comfortable lodging with easy access to hospital and medical services.

For Your Comfort

Nursing

Your nurse will help you with any problems or concerns you may have. The nurse manager and charge nurse are also available to help. If they are unable to resolve your concerns, please feel free to have our nursing supervisor paged by the switchboard operator or call our Customer Concerns Action Line at (360) 493-7352.

Room Temperature

The heat and air conditioning in your room are adjustable. If you are uncomfortable, please ask your nurse for help.

Telephone

Each room is equipped with a telephone. If you have opted to be listed in our patient directory, you can receive calls by having your family members and friends dial (360) 491-9480. The operator will connect the call to your room. If you do not wish to receive calls, dial "0" to let the operator know.

To make local calls, dial "9" and then the number you wish to reach. All local calls are free. To make long distance calls, please call collect or use your telephone credit card. Place your call by dialing "9" and then "0," and the area code and number you wish to reach. An operator will ask you how you would like the call billed.

Television

Your room is equipped with free television. The button marked "TV" turns the set on and off and changes the channels.

Meals and snacks

Food service

Our Nutrition and Dietetics department offers Cascade Cuisine Room Service for each meal, according to your diet as ordered by your doctor. Each day you may choose your meals from the menu provided to you, and they will be prepared and brought to your room within 45 minutes. If you have any special requests or questions, just call the dietary office at (360) 493-7272.

Soft drinks, fruit juices, coffee and snacks are usually available at any time from your nurse, unless you are on a restricted diet. In the Medical Rehabilitation Center, meals are served in the Patient Dining Room.

If your doctor has placed you on a restricted diet, registered dietitians are available to counsel you. If you have any questions, call (360) 493-7273.

Please ask your doctor or nurse before eating food brought by visitors.

Cafeteria

Your visitors are welcome to use the cafeteria on the hospital’s second floor. Or they may join you for a meal in your room if they purchase a guest ticket in advance from the cafeteria. Their trays will be delivered with your tray. The cafeteria is open from 6:30 a.m. to 8 p.m. Hot food is available at the following times: Breakfast: 6:30 a.m.-9:30 a.m. Lunch: 10:30 a.m.-1:30 p.m. Dinner: 4 p.m.-8 p.m.

Espresso

Batdorf & Bronson espresso and baked goods are available weekdays at The Lilly Cup Espresso Stand (located on the 2nd floor next to the cafeteria) from 6:30 a.m.-7 p.m.

Snacks

Snacks are available in vending machines on the first floor near the Emergency Center, on the second floor of the main hospital near the cafeteria and on the lower level in the Family Birth Center.

Nutritional Safety

Please ask your doctor or nurse before eating food brought by visitors. What you eat is a very important part of your getting well.

Patient Privacy

The Health Insurance Portability and Accountability Act (HIPAA) is a federal privacy rule that took effect April 14, 2003. It gives patients more control over their health information and great protection of personal medical records. It also gives patients a choice of whether they want to be listed in the hospital's patient directory.

Patient Directory

The patient directory is used to refer callers or visitors to a patient's nurse or room. If the patient has chosen to be listed in the patient directory, callers and visitors must provide the patient's first and last name before the hospital can give out any information about the patient, including the patient's location. If the patient has chosen not to be listed in the directory, the hospital is not allowed by law to release any information to callers and visitors, including confirmation of the patient's presence in the hospital. Callers and visitors will be told that there is no information for a patient by that name.

Patient Options: Opt In

If you decide to be listed in the hospital's patient directory, friends or family calling or visiting will need to provide your first and last name before they will be connected to your room or told your room location.

Patient Options: Opt On

If you decide not to be listed in the hospital's patient directory, no one (including family, friends and the media) will be able to find out if you are a patient in the hospital, your location or your condition. No flowers or mail can be delivered to you. Callers and visitors will be told that there is no information for a patient by that name.

For Your Safety

Be a Partner in Your Care

Providence St Peter Hospital is committed to providing you the best possible medical outcome during your stay with us. Improving patient safety requires continuous learning and constant communication between caregivers and patients.

Everyone has a role in patient safety and everyone will benefit from its successes. Patients can assure a safer experience by being actively involved with their care. This is the single most important way you can help in preventing medical errors. Research shows that patients who are more involved with their care tend to have better results. The following is a list of things you can do to help ensure your safety:

  • Ask questions! You have the right to participate in your own patient safety and care. Our staff is ready and willing to help in any way they can.
  • Request foreign language or sign language translators if you have any difficulty understanding instructions or information being provided to you by your doctor or caregiver.
  • Make sure your doctors and nurses know about all the medications you are taking, including prescriptions, over the counter medications and dietary supplements such as vitamins and herbs.
  • Make sure your doctors and nurses know about all allergies to medications, food and environment (dust, mold, fragrances) and what happens when you have an allergic reaction.
  • Ask what to expect prior to taking medications, having treatments or undergoing diagnostic procedures.
  • If someone comes into your room, ask them to identify themselves. All hospital employees and doctors have identification badges. If they don't have an identification badge, ring your call bell and ask for assistance.
  • Make sure your caregivers check your armband identification each time before they administer medication, change IV solutions, get samples for lab work or perform any procedure or treatment.
  • Infections can occur after certain types of medical procedures, such as surgery. Wash your hands carefully after handling any type of soiled material or going to the bathroom. Ask your friends and visitors to wash their hands when they come to visit. Since you are part of your health care team, do not be afraid to inquire whether doctors and nurses have washed or disinfected their hands with a waterless gel before working with you.
  • You are the best person to know what doesn't feel or seem right to you. This could include a red or sore area where your IV is located, moisture or wetness around a dressing, a skin irritation, or anything you think doesn't feel right. If you notice anything, let your caregiver know right away!
  • Some patients may not be able to fully participate in their care because of their condition. Ask a family member or friend to be your advocate and speak up for you if you can't.
  • Make sure your or a family member or friend completely understand your discharge instructions. Have your doctor or nurse explain anything you don't understand about the treatment plan you will use when you leave the hospital.
  • Your safety and satisfaction are very important to us. You are a key member of the health care team. Your participation in your care will help lead to a safe and successful visit at Providence St. Peter Hospital.

Fall Prevention

Help us prevent you from falling while you're here! Unless your nurse or therapist has approved it, don't try to get in or out of bed without help.Your illness or treatment may make you dizzy or weak, so take your time and be sure to wear nonskid slippers whenever you walk. If you get up by yourself, sit up in bed for a while before standing. Rise carefully, and slowly begin to walk. Remember that you are more likely to faint or feel dizzy after sitting or lying down for a long time.

If the side rails on your bed are in the "up" position, please leave them there. They will protect you from falls and help you turn in bed. Unless your doctor has specified a certain position, you may adjust your bed in any way that is comfortable.

Fall precautions may become necessary if you are disoriented. Ask your nurse for an explanation. Don’t hesitate to use the emergency signal cord in your bathroom if you need help.

Care Concerns

If you have any concerns about the care or services you are receiving at Providence St. Peter Hospital, please call our Customer Concerns Action Line at (360) 493-7352. You also have the right to contact: Washington State Department of Health, (800) 633-6828, or the Joint Commission on Accreditation of Healthcare Organizations, (800) 994-6610.

Special Requests

Escorts

If you or your visitors would like an escort to your car, Sunshine House or other campus facility, dial "0" on any house phone and ask the operator to page Security (available 24 hours a day).

Housekeeping

Your Patient Support Partner will keep your room clean. If you have a special request, please call the nurses' station by pressing your room's nurse call button.

Lost and Found

If you lose an item or leave something behind, please dial "0" if you are inside the hospital, or (360) 491-9480 if you are outside the hospital, and ask for Security.

Medical Records

Our medical records department keeps a confidential record for each patient. Your insurance company may have access to some information, but we will always protect your privacy. To look at your record, call (360) 493-7160. Your doctor may want to review it with you. There may be a charge for a copy of your medical record. For additional information, refer to the section on patient privacy.

At Your Service

Chapel/Spiritual Support

The chapel on the second floor is open from 6:30 a.m.-7 p.m. daily for meditation and prayer. People of all denominations are welcome. Roman Catholic Mass is held in the chapel weekdays at posted times. Our chaplains and priests provide spiritual and emotional support for you and your family. They can be reached from 8 a.m.-8 p.m. by calling (360) 493-7240, or dial "0" for the operator and ask that a chaplain be paged. Someone is on call 24 hours a day to assist you.

Gift Shops

Providence Corner Gift Shop

The Providence Corner Gift Shop is located in the main hospital lobby. It is open weekdays from 9 a.m.-7 p.m., Saturday from 10 a.m..-4 p.m., except holidays. The gift shop is staffed by volunteers and offers magazines, toys, candy, fresh flower arrangements, cards, gifts and sundry items. From inside the hospital, dial ext. 37308 to place a telephone order or request room delivery. From outside the hospital, call (360) 493-7308. Items cannot be charged to your hospital bill. Visa and MasterCard are accepted.

Lullabies Gift Shop

Lullabies is a gift shop for new moms and babies. Located next to the Family Birth Center waiting area on the lower level of the hospital, Lullabies is open 11 a.m.-7 p.m. Monday-Saturday. The shop offers a variety of breastfeeding products, nursing garments, baby accessories and gifts. For more information, call (360) 492-5197.

Hospitalists

Hospitalists are physicians who specialize in caring for patients during their hospital stay. Our hospitalists are available 24 hours a day, seven days a week to provide patient care. If your primary care provider participates in our hospitalist program, he or she will assign our hospitalists the responsibility of overseeing your care while you are in the hospital. Our hospitalists stay in communications with your physician to inform him or her of your treatment and progress.

Mail

We will deliver mail sent to you at the hospital Monday through Friday. After you leave, we will forward mail to your home. Your nurse will be happy to mail your outgoing letters.

Newspapers

You may purchase newspapers from boxes at the hospital's front entrance.

Automatic Teller Machine

The ATMs are located next to the Surgery Waiting Area on the first floor and at Cabrini's Cafertia on the second floor.

Care Coordinators

Care coordinators are specially trained nurses and social workers who provide assistance in arranging services for you when you leave the hospital. They also can provide coordination of your care with your insurance company. They are available to assist you and your family if you or your family needs someone to talk to as you make difficult health care decisions. Each patient is assigned a care coordinator, nurse or a social worker. Their services are offered without charge to you and your family during your hospital stay.

They also can help arrange for home health, transportation or medical equipment in your home, brief counseling in the hospital and are available to help with housing and financial issues. In addition, they can provide information on public assistance, Social Security benefits, support groups and drug/alcohol counseling. To contact your care coordinator, ask your nurse or call (360) 493-7478.

Interpreters and Language Assistance Devices

We are happy to provide you an interpreter to improve patient care. Interpreters are available in a variety of languages, including Spanish, Vietnamese, Cambodian and American Sign Language (ASL). Interpreters are provided at no cost. We also have available close-caption TV, smoke alarms with a strobe light, translated documents and telecommunication devices for the deaf (TDD). Please let your care provider know if you would like any of these services. If you have questions, concerns or complaints about this service, please call our Customer Concerns Action Line at (360) 493-7352.

Volunteer Services

Volunteers are available Monday through Friday from 8 a.m.-4:30 p.m. to run errands within the hospital and to perform other services for you, such as buying newspapers and writing letters. Call the Volunteer Services department at (360) 493-7482.

Advance Directives

Providence St. Peter Hospital respects and supports the right and responsibility of all adults to make decisions regarding their health care, including decisions about whether to withhold or withdraw life-sustaining treatment in the event of a terminal condition. We encourage you and your family to make your wishes known through the formulation of advance directives.

Providence St. Peter Hospital will not place any conditions on the provision of care or otherwise discriminate against any individual based on whether or not the person has executed these directives.

Advance Directive

Advance Directives are documents, written in advance of an incapacitating illness, that state your choices regarding health care. The two types of Advance Directives are: the Living Will (Health Care Directive) and Durable Power of Attorney for Health Care.

A brochure explaining Advance Directives (including sample forms) is available to download. If you would like to print out the sample forms, select pages 7 through 10 for printing.

Living Will

A Living Will (Health Care Directive) is a written document that explains what you want and/or do not want concerning your medical care. This document becomes effective if you have a terminal condition or are in a permanent unconscious condition and are unable to communicate.

Durable Power of Attorney

A Durable Power of Attorney for Health Care is a written document that lets you name a person (called an agent) who will make medical decisions for you if you are unable to do so. This document also lists what type of medical decisions you desire.

Preparing Advance Directives

Advance Directive forms are available at Providence St. Peter Hospital and are free of charge. If you need help in understanding the documents, please call Spiritual Care Services at (360) 493-7240, or have your nurse contact a chaplain to come and assist you.

Non-Smoking Policy

Providence St. Peter Hospital is committed to providing a healthy environment for patients, employees and visitors. In compliance with federal and state laws, Providence St. Peter Hospital prohibits smoking by patients and visitors within hospital buildings and near hospital entrances. We recognize it may be difficult for you to refrain from smoking. You may need the assistance of our health care professionals to support you through your hospital stay.

Your nurse can provide support and information, and contact the appropriate support services at your request. Your attending physician is a valuable resource. Our Non-Smoking Support Team can provide information, support and relaxation videotapes. The team's consulting physician can assist with non-smoking aids such as nicotine patches. If you have concerns regarding this issue, please talk with your doctor.

Telephone Use

Incoming Calls

Calls from outside the hospital will be routed directly to your room through our switchboard, except for patients in Critical Care, whose calls will be routed to the nurses' desk. Your friends and relatives can reach you by calling our main hospital number, (360) 491-9480.

To Make Local Calls

To make local calls, dial 9 and then the number you wish to reach. All local calls are free.

Calling Long Distance

To make long distance calls, please call collect or use your telephone credit card. Place your call by dialing 9-0 and the area code and number you wish to reach. An operator will ask you how you would like the call billed.

Calling Within the Hospital

If you know the complete number (i.e., 493-1111 or 486-1111), just dial 3 the last four digits (31111). If you don't know the number, dial "0" to reach the switchboard for help.

Phones

Telephones for local calls are located at the front entrance to the main hospital, , in the Surgery/Critical Care waiting area and in the cafeteria.

Going Home

Your doctor will sign a discharge order when you're ready to go home. You should make arrangements in advance for a friend or relative to drive you home. Someone from the hospital will escort you to the car. If you have special transportation needs, let your nurse know. Please check out of the hospital before 11 a.m. Your nurse will go over a list of instructions with you. These will help you continue getting better at home. If you have any questions about going home, please ask your nurse.

Financial Services

Our financial counselors can answer your questions about medical coverage, financial needs and responsibilities. To speak with a financial counselor, stop by our information desk in the lobby or call (360) 493-7256 or (360) 493-4395.

You will receive separate bills from the physicians and other specialists who provided services to you during your stay. If you would like a copy of your itemized statement or if you have any questions about your bill, call Patient Financial Services at (360) 493-7240 Monday-Friday between 7:30 a.m.-4:30 p.m.

Although the hospital bill is your responsibility, Patient Financial Services will bill your insurance plan(s). On occasion, insurance providers may ask for additional information, which they will request from you as necessary.

Prescriptions to Take Home

Patients from nursing units, the Emergency Department and Short Stay Surgery may have take-home prescriptions filled on a one-time basis at the Providence St. Peter Hospital outpatient pharmacy in the main lobby. Authorized refills can be transferred to a local pharmacy upon request. Payment for prescriptions may be made by cash, MasterCard, Visa or accepted insurance programs. We honor Washington State medical coupons and Labor and Industries claim numbers.