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Interpretive Services

Providence St. Peter Hospital is committed to ensuring access to its services, programs, and activities to all patients regardless of their communication needs and/or disabilities.

Available Interpretive Services

We provide professional medical interpreters at no charge to non-English speaking, Limited English Proficient, deaf or hard of hearing, blind, or other sensory impaired patients. We train our staff to recognize when an interpreter is needed, how to communicate the option for an interpreter, and how to make an interpreter available. Patients, family members and Providence staff can request interpreters 24 hours a day, 7 days a week.

When visiting St. Peter Hospital patients and support members are encouraged to use the services of professional medically trained interpreters. A variety of interpretation methods are available throughout your stay, including:

  • Our Video Remote Interpreter (VRI) system delivers interpreting services from medically trained interpreters through a secure wireless broadband network via a portable two way video monitor. The VRI system allows staff to have access to over 200 languages - including American Sign Language (ASL) 24 hours a day 365 days a year. The system provides immediate interpreting services to patients in need of medical care.
  • Telephonic interpretation in over 200 languages is available 24 hours a day 365 days a year.
  • Local community language brokers ensure that our patient population language needs are met for in-person/face-to-face interpretation situations.
  • Assistive devices are available for deaf/hard of hearing patients including whiteboards and TTY/TDD telephone.

Accessibility

We will provide services to persons with disabilities and, when a need for accommodation is identified, PSPH will consult with the individual to determine what aids or services available can best address the situation. PSPH will take responsibility for providing that accommodation within our capacity, our stated mission, and applicable law and regulations.

Concerns

PSPH does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, disability, or age in admission to, participation in, or receipt of the services and benefits under any of its programs and activities. Any person who believes she or he has been subjected to discrimination on the basis of disability may file a grievance by contacting Providence St. Peter Hospital’s 504 Coordinator (also known as the Compliance Manager) at 360-493-7677 or the 24/7 Customer Action Line at (360) 493-7352.