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Frequently Asked Questions

Providence_VNA_FAQWho qualifies for home health care?

Providence VNA Home Health care is provided under the direction of a physician and follows a plan developed to address specific goals.

The patient must need “skilled” care from a nurse, physical therapist, occupational therapist or speech therapist, and then may qualify for other care such as personal care & bathing or social work. We do NOT provide private duty care, which is typically billed to the patient, family or long term care insurance for non-skilled care such as assistance with daily living, meal preparation, companion care, etc.

Providence VNA Home Health is state licensed and Medicare certified. We accept Medicare, Medicaid and most private insurances. We are the only not-for-profit home health agency in the Spokane area and provide care to those who need our services but are uninsured or underinsured and do not have the financial resources to pay for care.

If you have questions about whether you or someone you care for qualifies for our services, please call (509) 534-4300 and ask for a Patient Care Coordinator.

How does a patient begin receiving VNA Home Health services?

VNA patients can be referred from many sources including physicians, hospitals, nursing homes, family, friends or self-referral. However, a physician must approve a plan of care before we can provide services. If you have any questions, call (509) 534-4300 and ask for a Patient Care Coordinator.

How do patients pay for VNA Home Health services?

The majority of our services are covered by Medicare, Medicaid and private insurance. VNA receives United Way funds, as well as donations, grants, memorial gifts and planned gifts, to use when patients do not have insurance coverage or other resources to pay for needed care.

How long does a home care visit last?

Each home visit lasts as long as it takes to provide necessary care—usually anywhere from ½ - 2 hours or more. Visits are routinely scheduled between 8 a.m.-9 p.m. Care is provided 365 days/year.

How long does Providence VNA Home Health provide care?

After our first visit, patient and caregiver goals are established and a schedule of visits (such as twice weekly for 4 weeks) is established. At each visit, progress toward goals is reviewed and significant changes are communicated to your physician. Once goals are met, or significant progress is made and care can be safely delivered by your caregivers, you will be discharged from our care.