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Colville Hospital Awarded for Outstanding Patient Experience

May 02, 2014

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Colville, WA—Providence Mount Carmel Hospital has received the Healthgrades 2014 Outstanding Patient Experience Award™. Providence Mount Carmel was identified as providing outstanding performance in the delivery of positive experiences for patients during their hospital stay.

To be eligible for the Healthgrades 2014 Outstanding Patient Experience Award, Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from March 2012 – April 2013. Of these hospitals, 3,000 hospitals met additional clinical quality requirements to be considered for this Healthgrades distinction. The top 15 percent of this group or 447 hospitals achieved the award.

“We’re always proud of the great work our caregivers do every day … the recognition from Healthgrades just validates that others are proud, too,” says Bob Campbell, chief executive.

Healthgrades evaluated Providence Mount Carmel’s performance as assessed by the hospital’s patients across 27 different questions that roll up to ten distinct measures. Ranging from cleanliness and noise levels in a patient room to factors such as pain management and responsiveness to patient’s needs, the measures also include whether a patient would recommend this hospital to friends or family.

For more information about Healthgrades, to download a full copy of the report or to get information about hospital and physician quality, visit healthgrades.com.

Providence caregivers serve Stevens, Ferry and Pend O’Reille counties at Providence Mount Carmel Hospital, Colville; Providence St. Joseph’s Hospital, Chewelah and home care by Providence DominiCare. In 2013, physicians joined Providence NorthEast Washington Medical Group to provide care at Garden Homes Specialty Clinic in Colville, Family Medicine Chewelah Clinic in Chewelah, and Kettle Falls Clinic in Kettle Falls.

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