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EpicCare Community Connection

On October 26, 2013, the Providence hospitals in Eastern Washington will transition to the Epic Electronic Health Record (EHR), creating a single medical record for each patient across all care settings.

Over the past 12 months, Providence Health Care hospitals and clinics went live on the Epic Electronic Health Record (EHR).

The Epic system creates a single medical record for each patient across all care settings, to support Providence’s goals of creating a connected experience for our patients and consistent workflows for our caregivers.


Information / Support

Epic Optimization

Relief, Evolution and Transformation

Epic is now part of daily life in our hospitals and clinics. We have moved from Installation to Optimization, where we are addressing lessons learned and issues identified since go-live and making continual improvements in patient care, safety and functionality. The Epic team has created an Epic Clinical Optimization team (ECO) to drive this work.

Optimization has been separated into three buckets: Relief, Evolution and Transformation.

  • Relief
    Providence is in the Relief stage—making improvements to functional workflows and resolving high impact issues. The goal is to improve usability while balancing resource limitations and trade-offs.

    Every several months, the team is releasing updates to the Providence build of Epic driven by informatics and clinical input. View these Clinical Updates on the next tab.

Support Continues for Credentialed Providers

Please continue to bring forward specific issues and pain points in Epic and in your workflows to your medical leadership, manager or our informatics support staff, as this is key to address issues.

Providence Health Care has more than 25 seasoned clinical informatics support staff available led by Frank Otto, MD, CMIO, and Paula Cleanthous, RN, CNIO. They can be reached directly during heavy patient care times by calling (509) 474-CARE (2273), x42273 at Sacred Heart, and via page during the off-hours for critical patient issues by calling the same number.

Tips and Tricks for Inpatient Providers

Here is a great team site, packed with the most frequently-used Tips and Tricks (you must be logged in to the Providence Network to access this site):

A downloadable list of Tips and Tricks is also available; see the link on the right side of this page.

Clinical Updates

Every several months, the Epic Clinical Optimization (ECO) team releases updates to the Providence build of Epic. Some of these changes are critical fixes identified by end users and analysts during the acute and ambulatory deployment.

Clinical changes to the Providence build have been approved through various groups, including Clinical Advancement Teams, the Interdisciplinary Collaboration Workgroup and others as appropriate.

Dragon Dictation / EpicCare Link

Dragon Dictation

Dragon training available now for Hospital and PMG Clinic Providers

Dragon dictation training is now occurring for providers who have completed their Epic training. Dragon use is voluntary. With Dragon, providers dictate directly into the Epic notes windows. Most users will find this tool can significantly improve the quality of their documentation in Epic while decreasing the time spent on documentation.

Hospital and PMG providers who choose to use Dragon will need to complete two classes; each instructor-led course is two hours long. Registration is required.

One-to-One At the Elbow Dragon Support is also available by appointment by calling: 474-CARE (2273).

EpicCare Link

For non-credentialed providers and all office staff

EpicCare Link is the web-based portal that providers, office staff, rural hospitals and select community agencies will use to access information stored in the Providence Epic electronic health record. It provides read-only access to Epic.

EpicCare Link training requirements

There is a separate onboarding process and webinar schedule for non-credentialed providers and referring clinic staff needing to access EpicCare Link. The webinar will take approximately an hour to complete.

EpicCare Link webinar information

We are hosting a series of webinars to introduce new users to Providence’s online portal for community providers and their staff.  During each one-hour session we will provide an orientation to EpicCare Link and its resources and answer questions users have about this new and exciting tool. You are encouraged to attend and learn about what this powerful tool can do to help you and your practice stay connected to your patients.

How to access EpicCare Link

  1. Launch the EpicCare Link site using the following web address: https://carelinkwa.providence.org/EpicCareLink/common/epic_login.asp.
  2. Click on the “First Time User, Click Here” and log in using the Providence network log in information provided to you.
  3. Change your password and then re-launch EpicCare Link site entering in your Providence network username and changed password.

For EpicCare Link questions and support, contact Heidi Brown at (509) 474-5387 or send Heidi an email.