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Message from Leadership: Donovan's Promise Story

Published June 30, 2014

Although I would never wish injury or illness upon any of us, having to be a patient every now and then is a really good reminder of how things look from the other side of the stethoscope.

In February of 2013, my family and I had just relocated here from California and were getting moved into our new place.  Our youngest child, Ben, didn't adjust to the trip quite as well as everyone else, and we ended up having to take him to the Emergency Room in the middle of the night.  With our three kids in tow, we stumbled into the ER and stood in the triage line.  Trust me, when you've been working in hospitals for more than 20 years, walking into an ER where you don't know anyone can be a bit frightening.  We were in a new city, with the first major illness, and I would have paid good money to see a familiar face.

While we were waiting for a room, the admitting clerk immediately took us under her wing.  She made sure that we were comfortable and doted on our children until we made our way back to a room.  The nurse was equally fantastic, followed in quick succession by the ER doctor, who stopped at the door and made sure that he was not interrupting the nurse before coming in.  That level of courtesy impressed me greatly as did the offer of sandwiches and juices.  The entire team seemed to work together so well—within a few minutes, I found myself beginning to relax.  Ben was treated (it turned out to be bronchitis) and the physician gave me his number in the ER with the days and times that he would be working in case I had any questions.

We talk about answering the call to "know me, care for me, and ease my way."  On that particular night, no one knew me.  I was just one of a hundred patients that they would see that night, but they did such an amazing job calming down this new dad by caring for me and easing my way.

At every New Employee Orientation, I ask our newest caregivers to envision how they can make our mission and values come alive in their particular jobs.  Today, I ask you to reflect upon that same question.  Thanks to the ER team, the spirit of Providence came alive for me just when I needed it the most.