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Two Northwest Region Programs Win 2014 President's Award Recognition

Published October 13, 2014

Five programs received the President’s Award for Strategic Innovation at the annual Providence Healthy Communities Summit last week. The winning programs were acknowledged for their innovative achievements in care and service to the health of the communities they serve.

The recipients of the President’s Award for Strategic Innovation were acknowledged onstage by Providence President and CEO Rod Hochman, M.D. Introducing the award-winning ministries and their programs, Rod told the summit audience that, “every day, more than 70 thousand people across five states work together to leverage expert-to-expert knowledge across our system and then rapidly and reliably deploy that knowledge for the benefit of every person in every community we serve.”

He also noted that the winning projects demonstrated collaborations that lower the cost of care, improve access and the quality and safety of care, promote standardization, reduce variability, optimize resources and improve stewardship. “These programs are exceptional in achieving outstanding results and demonstrating the innovative spirit we are striving to promote in service to our core strategy of creating healthier communities, together.”

Winning programs were the subject of video profiles which debuted at the summit and are also now available to view online. This year’s award-winning projects and ministries are:

“Providence Medical Group - Monroe”  - Providence Northwest Washington Region and Providence Medical Group Northwest

Providence Medical Group in the Northwest Washington Region expanded its ambulatory presence in the Monroe community by building a new facility. This created an opportunity to work with a team of providers, patients and specialists to design an innovative primary care setting. We discussed the need to change our perspective dramatically and focus on how we can improve the health of our communities. The result of our work was a new medical building incorporating innovations for patients and providers that promote a forward-thinking model of care delivery, including centralized check-in and self-rooming to further enhance the patient experience. (Click here to watch the one minute video.)

“Choose Providence” - Providence Northwest Washington Region

Our strategy was to engage all of our leaders in creating and implementing innovative clinical and operational process improvements. We knew that leaders had what it takes to be successful, but we needed everyone in the organization to adopt this innovative way of thinking. Our overall goal was to redesign the way we provide care, thereby lowering the total cost per unit of providing care by 25 percent within the next few years. Since implementing Choose Providence in early 2013, we have seen volumes trending upward and we are on track to achieve budget priorities in 2014 for Providence Regional Medical Center Everett and Providence Medical Group. Additionally, we are exceeding national peer group benchmarks for expenses, worked hours, average length of stay and discharges per calendar day. (Click here to watch the one minute video.)

“CT Dose Reduction” - Providence Health Care

Our project ensures that CT technologists employed through Providence Health Care are knowledgeable and competent in managing radiation dose and are committed to reducing unnecessary radiation to our patients while delivering diagnostically acceptable images to radiologists and referring physicians. Our radiation dose management program exceeds industry standards for eliminating avoidable radiation from CT scans. Significant reductions in CT dose levels were achieved in each ministry compared with baseline data. We have documented specific reductions ranging from 21- 56 percent on high-volume/high-exposure exams and the results continue to trend downward. (Click here to watch the one minute video.)

“Improving Lives: Discovering an Innovative Solution with Virginia Garcia Memorial Health Center” - Providence St. Vincent Medical Center, Oregon Region

The goal of our collaboration was to identify, connect and establish uninsured and Medicaid patients with wraparound primary care. The mission of Virginia Garcia compliments our own and they have an established community profile and expertise working with low-income populations. Working together, we have successfully and significantly reduced the use of emergency visits for primary care needs and preventable hospitalizations. As a result, we have saved $7.7 million in hospital-based charges ($3.9 million in costs) during the first two years of the collaboration. (Click here to watch the one minute video.)

“Providence Innovation Challenge” - Providence Oregon Region

In 2010,  Kitty Powell, regional chief innovation officer, envisioned a program that would go beyond building a physical space where only top-level groups could participate in innovation activities. She believed innovation is everyone’s job and that an atmosphere of inclusion is critical to successful innovation, as our caregivers are the catalysts that turn novelty into real value. Through the Innovation Challenge, caregivers experiment, collaborate, execute and scale new ways to deliver care. This inspired platform uses a grass-roots approach to gather hundreds of ideas aligned to our most challenging problems and develop solutions. To date, 4,327 caregivers have participated in online voting and 26 fast-exploration pilots have been funded with estimated cost savings of $2.8 million. (Click here to watch the one minute video.)

All of the winning programs focused upon one or more of our strategic pillars and demonstrated outstanding results in the following areas: outcomes, improved efficiencies and effectiveness, organizational or employee learning and growth, reduced variation, customer focus, evidence of sustainability and scalability for spread and adoption. This is the 10th year for presentation of the award. All 27 project applications submitted for consideration are available for viewing online.