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New Process for Alerts, Recalls and Product Concerns Begins Oct. 6

Published October 6, 2014

In the first month after its launch in the Oregon Region, the Alerts, Recalls and Product Concerns application was used to gather reports on 32 product safety concerns. Five of those concerns were reported on the same dressing kit and each concern came from different users, covering three different ministries and departments. The ability to gather and compare product concerns from disparate ministries was not possible before the launch of this application, and reflects the enhancements to patient and caregiver safety made possible with this new tool, which uses real purchasing data to target product alert and recall messages.

The ARC application has been on our intranet home page for sometime now, but starting today, Oct. 6, it is now live for the Northwest Region.  Managers have been requested to take a HealthStream course on the new process but any caregiver is encouraged to report a product concern if appropriate. For questions regarding the ARC application, please visit the Frequently Asked Questions page online.