Providence St. Peter Hospital is committed to ensuring access to its services, programs, and activities to all patients regardless of their communication needs and/or disabilities.
The hospital has access to unbiased and trained professional interpreters for a number of foreign languages as well as American Sign Language. This service is free of charge to patients. Please ask your caregiver for assistance.
For hearing-impaired persons
Telecommunication devices (TDD) are available for hearing-impaired patients or for patients wishing to communicate with a hearing-impaired relative or friend. Amplified phone handsets are also available. American Sign Language interpreters are available at no cost to the patient. Your caregiver can help you access these services.
For sight-impaired persons
Seeing-eye and other dogs used for special needs are welcome throughout the hospital.
It is Providence's policy to provide free aids and language assistance services to individuals with a Disability, Handicap, or Limited English Proficiency who are accessing a Providence Health Programs or Activity.
Consistent with Providence's Mission and Core Values, it is the policy of Providence to not discriminate against, exclude, or treat differently any individuals accessing any Providence Health Program or Activity on any basis prohibited by local, state or federal laws, including but not limited to on the basis of race, color, national origin, age, Disability, Handicap, or sex, as those terms are defined under federal law and rules. Where applicable, federal statutory protections for religious freedom and conscience are applied.
Providence has established an internal grievance procedure for individuals accessing any Providence Health Program or Activity, which provides for prompt and equitable resolution of complaints alleging violations of applicable federal or state laws that prohibit discrimination, including but not limited to Section 504 of the Rehabilitation Act of 1973, Section 1557 of the Affordable Care Act (42 U.S.C. 18116), and its implementing regulations at 45 CFR part 92 (collectively referred to below as "Section 1557"). Any person who believes that someone accessing a Providence Health Program or Activity has been subjected to discrimination on the basis of race, color, national origin, sex, age, Handicap, or Disability may file a grievance under this procedure by contacting:
Civil Rights Coordinator
101 W. 8th Avenue, Spokane, WA 99204
Tel:1-844-469-1775; Email: Nondiscrimination.WA@providence.org
It is against the law for Providence to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance. Providence maintains a non-retaliation policy.
Frequently Asked Questions
Interpreters at Providence help patients and families communicate with doctors, nurses, schedulers and other staff in English. Services are free and available 24 hours a day, 7 days a week.
We use trained medical interpreters. They have the technical knowledge to interpret your questions and comments, as well as the medical information provided by your child’s healthcare team. We do not encourage the use of relatives or friends to interpret.
Providence provides interpreters for free so that all families get the same care and access to information, whether or not they speak English.
Any patient or family who wants help communicating in English may have an interpreter in their preferred language for care.
Also, your healthcare team may request an interpreter to help make sure:
- They understand what you say.
- They answer all your questions clearly.
- They explain your condition and treatment in a way you understand.
To get an interpreter for an appointment:
- We will schedule an interpreter for you. You do not need to do anything else; just come to your appointment on time.
- Your interpreter may be at your appointment in person, or they may interpret by telephone or video during the appointment.
An interpreter will:
- Interpret everything that is said in the room (even side conversations).
- Interpret exactly what is said.
You and your healthcare team will face each other and speak directly with each other. For example, say to the doctor, “I have headaches.” Do not say to the interpreter, “Tell the doctor I have headaches.”
An interpreter is not allowed to:
- Read, fill out or sign forms or documents about your care. (A member of your healthcare team will go over forms, if needed, and the interpreter will interpret what is said.)
- Stay in the exam room to talk with you when a member of the healthcare team is not there. (The interpreter will wait outside the room.)