Information for Patients

Be a partner in your care

Providence Centralia Hospital is committed to providing you the best possible medical outcome during your stay with us. Improving patient safety requires continuous learning and constant communication between caregivers and patients.

For your safety

Everyone has a role in patient safety and everyone will benefit from its successes. Patients can assure a safer experience by being actively involved with their care. This is the single most important way you can help in preventing medical errors. Research shows that patients who are more involved with their care tend to have better results. The following is a list of things you can do to help ensure your safety:

  • Ask questions! You have the right to participate in your own patient safety and care. Our staff is ready and willing to help in any way they can.
  • Request foreign language or sign language translators if you have any difficulty understanding instructions or information being provided to you by your doctor or caregiver.
  • Make sure your doctors and nurses know about all the medications you are taking, including prescriptions, over the counter medications and dietary supplements such as vitamins and herbs.
  • Make sure your doctors and nurses know about all allergies to medications, food and environment (dust, mold, fragrances) and what happens when you have an allergic reaction.
  • Ask what to expect prior to taking medications, having treatments or undergoing diagnostic procedures.
  • If someone comes into your room, ask them to identify themselves. All hospital employees and doctors have identification badges. If they don't have an identification badge, ring your call bell and ask for assistance.
  • Make sure your caregivers check your armband identification each time before they administer medication, change IV solutions, get samples for lab work or perform any procedure or treatment.
  • Infections can occur after certain types of medical procedures, such as surgery. Wash your hands carefully after handling any type of soiled material or going to the bathroom. Ask your friends and visitors to wash their hands when they come to visit. Since you are part of your health care team, do not be afraid to inquire whether doctors and nurses have washed or disinfected their hands with a waterless gel before working with you.
  • You are the best person to know what doesn't feel or seem right to you. This could include a red or sore area where your IV is located, moisture or wetness around a dressing, a skin irritation, or anything you think doesn't feel right. If you notice anything, let your caregiver know right away.
  • Some patients may not be able to fully participate in their care because of their condition. If this occurs, ask a family member or friend to be your advocate and speak up for you if you can't.
  • Make sure you or a family member or friend completely understands your discharge instructions. Have your doctor or nurse explain anything you don't understand about the treatment plan you will use when you leave the hospital.

Your safety and satisfaction are very important to us. You are a key member of the health care team. Your knowledge of they key points and participation in your care will help lead to a safe and successful visit at Providence Centralia Hospital.

Care concerns

If you have any concerns about the care or services you are receiving at Providence Centralia Hospital, please express them to your physician, nurse, patient advocate or other staff. You also have the right to contact: Washington State Department of Health, 1-800-633-6828, or the Joint Commission on Accreditation of Healthcare Organizations, 1-800-994-6610.

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