Information for Patients

Welcome to Providence Holy Family Hospital! We want to make your visit as comfortable as possible. Here you will find links and helpful information about parking, maps, visiting hours and more.

Can’t find what you’re looking for?

For more information about preparing for your stay, what to expect during your stay and after, call (509) 482-0111.

Advance Care Planning is an organized approach for discussing and reflecting on your goals, values and preferences to create a plan for future health-related treatments.

To request a chaplain, call 509-482-2455.

The chaplains in Pastoral Care are available 24 hours a day, 7 days a week, to help patients and families cope with the experience of being in the hospital, dealing with illness and issues that affect emotional and spiritual well-being.

We offer comfort through prayer, sacrament, pastoral counseling or a listening ear. We also assist patients in contacting their minister or family members.

The hospital chapel is located on the first floor and is open 6 a.m. to 6 p.m. daily. Mass is celebrated on Tuesdays and Thursdays at 11 a.m.

Providence Holy Family is pleased to offer “At Your Request” room service for your meals at no additional cost. Menus and instructions on how to order are located in your room.

Dial 482-6368 from your room phone any time between 7 a.m. and 6:30 p.m. and your meal will be freshly prepared and delivered within 45 minutes. The phone operator will answer any questions you may have about your diet or, if you wish, you may schedule a visit from one of our registered dietitians.

Guest trays are available for a small fee, and vouchers can be purchased in the Take Five Café.

Meals for your guests

There are two options for meals at Providence Holy Family:

Café Fresca

Located on the north side of the hospital between Inland Imaging and the Emergency department, Café Fresca offers a wide variety of cereal, fruit, sandwiches, soup, salad, desserts, beverages and coffee/espresso service.

  • Monday-Friday, 6 a.m -9 p.m.

Take 5 Cafeteria

Take 5 is a full-service cafeteria, located on the west side of the main hospital building on the basement level.

  • Monday-Friday, 6:30 a.m.-7:30 p.m.
    Breakfast: 6:30-9:45 a.m.
    Lunch: 11 a.m -2 p.m.
    Dinner: 4:45-7:30 p.m.
  • Saturday - Sunday and Holidays, 8 a.m.-6:30 p.m.
    Breakfast: 8 a.m.-9:45 a.m.
    Lunch: 11 a.m.-1:30 p.m.
    Dinner: 4:45-6:30 p.m.

At Providence Holy Family Hospital, we take patient concerns seriously. If you have a concern about your care, you may:

Providence St. Joseph Health abides by Washington State law (RCW 70.160), which prohibits smoking in all indoor public places and workplaces, as well as within 25 feet of any entrance.

In addition, Providence has a tobacco-free policy for all of its campuses. This includes following restrictions:

  • Patients are not allowed to smoke. Physicians do not provide permission to patients to leave their care units to smoke. Patients may request prescriptions for tobacco cessation products from their physicians.
  • Visitors Smoking on our campus is prohibited. This includes parking lots.

Thank you for your understanding and compliance!

If you’re coming to Providence Holy Family Hospital for a scheduled procedure, your doctor’s staff will likely give you specific instructions on what to bring.

For an overnight stay, bring:

  • Photo ID and insurance card
  • Co-payment (if required by your insurance plan)
  • Full list of medications with dosages (including over-the-counter supplements)
  • List of allergies (foods, medications, etc.)
  • Copy of your advance directives
  • Pajamas, robe, slippers
  • Toiletries
  • Small appliances such as hair dryers, electric razors and small radios are permitted, but their use may be restricted in some areas.
  • Ask your nurse for details.

These items aren’t allowed:

  • Heating pads
  • Electric blankets
  • Personal TVs, stereos or other devices that could disturb patients or staff

Do not bring medications & valuables

Medications

All medications you take while a patient at Providence Holy Family Hospital should be prescribed by your attending physician,

dispensed by the hospital pharmacy and administered by a nurse. As a patient, you aren’t allowed to administer your own medications – including over-the-counter and herbal supplements – and you shouldn’t keep medication in your room unless ordered by a doctor.

Why are we so strict about this? It’s for your protection – and so we can deliver the best medical outcome possible. We need to know exactly which medications you’re taking so we can gauge how your body responds to them.

Valuables

Please don’t bring valuables – such as jewelry – to the hospital. If you accidentally bring valuables to the hospital, please send them home with a friend or family member. Or, ask a staff member to put them in our safe. Note: Providence Holy Family Hospital is not responsible for lost items.

If you lose something, please notify your nurse immediately. We’ll make every effort to help you find it.