New Patient Information

Insurance

We are currently contracted with most major insurance carriers. We ask that you bring your insurance card with you as we will take a copy for our billing department.

Medical questions and problems

Our clinic uses MyChart, a secure internet based communication tool, as our primary means of non-urgent communication. You will be given the choice to sign up for this useful tool. However, please continue to contact the front office with any emergent issues and a message will be sent to your provider as soon as possible.

Missed appointments/cancellations

We are committed to providing quality medical care throughout our community. We require 24 hours notice of cancellation if you are unable to keep your appointment. Once established, if you fail to show, are late, or cancel two appointments within 12 months, we will no longer serve as your physician. We do our best to stay on schedule so we ask that you allow for possible traffic delays, knowing we reserve the right to reschedule your appointment if you arrive more than 10 minutes late. Unfortunately, there are no exceptions.

Medications and refills

The types of medications prescribed for you are ones that our physicians feel would be of most benefit to your condition. Many insurance companies place limitations on what they will cover. We will do our best to work within those guidelines, but please understand your insurance company may not cover all prescribed medicines.

Please contact your pharmacy directly and allow 72 hours notice when you need a refill of your medicines.