A Patient and Family Advisory Council (PFAC) partners patients and families with members of the healthcare team to provide guidance on how to improve the patient and family experience.
Through their unique perspectives, they give input on issues that impact care, ensuring that the next patient or family member’s journey is easier.
~Meghan West and Laurie Brown, BJC Healthcare
A PFA volunteer works with hospital and clinic staff to represent the patient and family perspective in order to achieve the best possible patient experience.
A Patient Advocate is a trained professional who serves as a go-between for patients and their family members and representatives of the healthcare industry. This is not a current volunteer role offered in the Northwest Region at Providence.
All Providence Northwest Region volunteers are required to complete the required onboarding process prior to beginning their role as a Patient and Family Advisor.