Providence Regional Medical Center Everett offers a toll-free telephone interpreter service for patients and their families who speak little or no English. Patients and their families can call and get connected to an operator who speaks their language.
The interpreter line can be used for things like making appointments or for family members calling to speak to a loved one who is a patient in the hospital.
Callers to the toll-free number are immediately asked to select from among the five most commonly requested languages – Spanish, Russian, Vietnamese, Arabic or Somali – or they can choose “other languages” to access interpretation in as many as 127 different languages.
The caller is connected directly to an interpreter, who calls the needed hospital department and remains on the line to assist through the telephone conversations with hospital staff.
Patients of the hospital and clinics can also access traditional, interpreting services coordinated by Providence Regional staff for both in-person and phone interpreters. Several translated forms are available online.