Information for Patients

We’re here for your child … and you

From the admissions staff to child-life and dietary specialists, to nurses and doctors, the team at Sacred Heart Children’s Hospital is here for your family. Whether your child is here for day surgery or recovering from an illness, we’re committed to making your family’s experience with us as comfortable, safe and pleasant as possible. We’re your personal health care team. Don’t hesitate to ask us for help, support or information – whenever you need it.

We provide a variety services and conveniences for patients and families:

  • Comfortable rooms with a personal stereo, TV and video player
  • Children’s Clubhouse
  • Kid-friendly family lounges
  • Free wireless Internet access

Click on the links below to learn more.

Where to Check In

The main registration desk at Sacred Heart Children’s Hospital is in the lobby, just inside the front entrance on Eighth Avenue. This is your first stop, unless your doctor’s staff has told you otherwise. After your child’s registration information is collected, we’ll direct you to the appropriate department. If you have trouble finding your way around, just ask a staff member for help. We’re happy to provide directions or an escort.

Specialty Clinics

If your child has an appointment at a specialty clinic, please check in directly at that office unless directed otherwise. The office may be in the children’s hospital, or the Sacred Heart Doctors Building, directly across the hospital. If you’re not sure where your physician is located, call 509-474-3131 and we’ll help you.

Emergencies

For emergencies, go directly to the Emergency Department on Eighth Avenue.

Why Does Everyone Keep Asking the Same Questions?

While your child is a patient at Sacred Heart Children’s Hospital, you’ll probably be asked the same questions by lots of different folks. Questions like: “What’s your child’s name and birthdate?” and “What’s your child’s address?” It may seem repetitive – maybe even annoying. But, it’s all for your child’s safety. We want to make sure your child receives the care, services and medications specifically intended for him/her.

Patients who engage in creative arts enjoy reduced stress, need less pain medication, have shorter hospital stays and heal faster. Arts in Healing provides an outlet for communication and expression while focusing on wellness and well-being—physically, mentally, emotionally and spiritually.

Elements of the program include:

  • Visual Art
  • Music
  • Dance/Movement
  • Poetry/Journaling
  • Drama

The Benefits of Arts in Healing include:

  • Promotes healing
  • Lowers stress and anxiety
  • Builds positive coping skills
  • Reduces the need for pain medication
  • Increases overall feelings of well-being
  • Increases insight, self-awareness and self-discovery

Watch a video to learn more.

Being in the hospital can make children feel scared, confused and out of control.

At Sacred Heart Children’s Hospital, we believe in providing support for the entire family. From social workers to music and art therapists, child life specialists and volunteers, to amenities like playrooms and lounges, we offer a family-centered, team approach to helping families return to a normal life as soon as possible.

Child Life Specialists

Our child life specialists coordinate activities to make your child’s hospital experience as comfortable and understandable as possible. They offer support for siblings who might be concerned about their brother or sister in our care or who may have fears of visiting the hospital.
Learn More About our Child Life Specialists

Children’s Clubhouse

A fun place for kids to play while a family member receives care at Sacred Heart. To play in the clubhouse, kids need to be healthy, at least 3½ years old and potty trained. Open Monday-Friday, 9 a.m.-noon and 1-4 p.m., the Children’s Clubhouse is located in the upper level of the Children's Emergency Department. Enter from Emergency, or the Main Floor "Bridge of Hope," just east of the Fish Elevators.
Take a Virtual Tour of the Children's Hospital Clubhouse

Lounge Areas

Certain units offer patient and family lounge areas, as well as playrooms for younger kids, a teen lounge for the older ones and the outdoor terrace has the best view of downtown Spokane from the hospital.

Movies and Games

We have DVD movies available for check out on some units. Just ask at the nurse’s station on your child’s floor. There are VCR movies in the playroom. Occasionally, we offer movies and Wii games in our theater-style classroom on the fourth floor.

Overnight Accommodations

Our rooms are designed for a family member to stay with their child. If you have special circumstances that require additional family to be at the bedside, please consult with our nursing team and we’ll identify alternate resources for you.

  • A family kitchen with ice and water is located near Pediatric Oncology
  • The Ronald McDonald Family Room is available for families from out of town

Your child’s room assignment is based on the diagnosis or procedure he/she is scheduled for and the beds available at the time they’re admitted.

Sacred Heart Children’s Hospital features both single and double rooms. Your child may be in a room with another child who has a similar illness or symptoms.

We provide a portable stereo with a radio, CD player and tape player. And, there’s a television and DVD player in each room.

Once your child is settled in his/her room, a nurse will teach you about bed controls, lights and the call light.

Meal Planning

If your child is eating solid foods, a representative from Food and Nutrition will help make selections from the types of meals approved by the physician. For convenience, a patient menu is located in your child’s room, listing the options for meals and snacks. Additional assistance may be provided by a dietitian.

When it’s time to return home, a member of the clinical nutrition staff will meet with you and your child if he or she needs to be on a special diet.

If you would like a meal prepared, you may choose from the menu and call x 47700 to place an order. (There is a fee for guest meals.)

The Café at Sacred Heart

There is a cafeteria located on Lower Level 3 of the main hospital tower; vending machines are nearby for a quick snack, or after-hours needs.

Sacred Heart Cafeteria Hours

Daily: 6:30 a.m. - 7 p.m.

  • Breakfast: 6:30 - 10:15 a.m.
  • Lunch: 11 a.m. - 2 p.m.
  • Dinner: 4:30 - 7 p.m. 

Chaplaincy

Sacred Heart Children’s Hospital is devoted to total patient care—physical, emotional and spiritual. Our chaplaincy staff is specially trained for hospital ministry and available 24 hours a day. We’re here for your family—regardless of your religious preference or spiritual need.

If you’d like a chaplain to stop by your child’s room, call the hospital operator.

Your family’s spiritual advisor, priest, minister or rabbi is always welcome to visit your child at Sacred Heart Children’s Hospital.

Chapel

Our chapel is located on the main floor of Providence Sacred Heart Medical Center, near the front entrance. We celebrate Mass there weekdays at 11:30 a.m.

Everyone is welcome in the chapel at any time for personal prayers and meditation.

Serenity Rooms

The Serenity Rooms on the fourth floor of the children’s hospital also offer a quiet space and a beautiful view for relaxation and reflection.

Providence Center for Faith & Healing

When the Sisters of Providence gave us their convent and garden for the Providence Center for Faith and Healing, they encouraged us to use it to create a beautiful space where people could get away from the hospital, connect with God and nourish their spirits in nature.

The Meditation Garden is a peaceful place with flowing streams, waterfalls, walking paths and places to sit and breathe in beauty. The garden is accessible 24 hours a day through a gate on the north side, facing the Providence Sacred Heart Emergency Department on 8th Avenue.

For more information, please call 509-474-3008.

Click to learn more about:

If your child is coming to Sacred Heart Children’s Hospital for a scheduled procedure, your doctor’s staff will likely provide specific instructions on what to bring.

General items you should bring for an overnight stay:

  • Photo ID and insurance card
  • Co-payment (if required by your insurance plan)
  • Full list of medications with dosages (including over-the-counter supplements)
  • List of allergies (foods, medications, etc.)
  • Teddy bear or favorite toy for comfort
  • Pajamas, robe, slippers
  • Toiletries

Please Leave Medications and Valuables at Home

Medications

All medications your child takes as a patient at Sacred Heart Children’s Hospital should be prescribed by the attending physician, dispensed by the hospital pharmacy and administered by a nurse. You aren’t allowed to administer your child’s own medications – including over-the-counter and herbal supplements – and you shouldn’t keep medication in their room unless ordered by a doctor.

Why are we so strict about this? It’s for your child’s protection – and so we can deliver the best medical outcome possible. We need to know exactly which medications your child is taking so we can gauge how his/her body responds to them.

Valuables

Please don’t bring valuables to the hospital. If you accidentally bring valuables to the hospital, send them home with a friend or family member. Note: Sacred Heart Children’s Hospital is not responsible for lost items.