Information for Patients

Welcome to Providence Sacred Heart Medical Center! We want to make your visit as comfortable as possible. Here you will find links and helpful information about parking, maps, visiting hours and more.

Can’t find what you’re looking for?

Call 509-474-3131.

Advance Care Planning is an organized approach for discussing and reflecting on your goals, values and preferences to create a plan for future health-related treatments.

Learn more about Advance Care Planning.

Sacred Heart’s Mission and Values compel us to care for the whole person—body, mind and spirit. The spirit refers to the part of us that seeks meaning, relationship and hope and expresses faith in a higher power. Spiritual care at Sacred Heart Medical Center is the responsibility of all caregivers ministering to patients, families, staff and all who enter our community of healing.

Additionally, we offer particular professional resources through chaplains, the Providence Center for Faith and Healing, ethics committee and Palliative Care Consultation Services.

Choose a link below to learn more about the professional spiritual resources offered at Sacred Heart:

Room Service

For your convenience, a patient menu is located in your room, listing the options you have for meals and snacks. In some cases, you may receive assistance from a dietitian, who will help you select the types of meals approved by your physician.

If your guests would like a meal prepared, have them choose from the menu and call 509-474-7700 to place their order. (There is a fee for guest meals.)


Sacred Heart’s The Café cafeteria is located on Lower Level 3 (L3) of the hospital. Soups, salads, sandwiches, beverages and other items are available between meal times, as is the coffee/espresso service. The Snack Bar, also on L3, is open 24 hours. Vending machines provide an assortment of food and beverages.

There is a change machine in the Snack Bar. An ATM is located on L3 for cash withdrawals. The cafeteria does not accept personal checks.

Sacred Heart Cafeteria Hours

Daily: 6:30 a.m. - 7 p.m.

  • Breakfast: 6:30 - 10:15 a.m.
  • Lunch: 11 a.m. - 2 p.m.
  • Dinner: 4:30 - 7 p.m.

At Providence Sacred Heart Medical Center, we take patient concerns seriously. If you have a concern about your care, you may:

In this guide, you will find information on planning your admission, billing, meals, safety in your room, visiting hours and special services.

Are you going to have surgery?

This booklet will help you know what to expect, from pre-surgery interview to recovery.

A nurse will perform a pre-surgery interview to learn about your health history and medications, review your preoperation instructions and answer any questions you might have. If you have not been scheduled for this interview, please call 509-474-3190.

Providence St. Joseph Health abides by Washington State law (RCW 70.160), which prohibits smoking in all indoor public places and workplaces, as well as within 25 feet of any entrance.

In addition, Providence has a tobacco-free policy for all of its campuses. This includes following restrictions:

  • Patients are not allowed to smoke. Physicians do not provide permission to patients to leave their care units to smoke. Patients may request prescriptions for tobacco cessation products from their physicians.
  • Visitors smoking on our campus is prohibited. This includes parking lots.

Thank you for your understanding and compliance!

If you have been scheduled to have a procedure at Sacred Heart Medical Center, your doctor’s staff will likely provide specific instructions on what to bring.

General items you should bring for an overnight stay:

  • Photo ID and insurance card
  • Co-payment (if required by your insurance plan)
  • Full list of medications with dosages (including over-the-counter supplements)
  • List of allergies (foods, medications, etc.)
  • Pajamas, robe, slippers
  • Toiletries

Please leave medications and valuables at home


All medications you take as a patient at Sacred Heart Medical Center should be prescribed by the attending physician, dispensed by the hospital pharmacy and administered by a nurse. You aren’t allowed to administer your own medications – including over-the-counter and herbal supplements – and you shouldn’t keep medication in your room unless ordered by a doctor.

Why are we so strict about this? It’s for your protection – and so we can deliver the best medical outcome possible. We need to know exactly which medications you are taking so we can gauge how your body responds to them.


Please don’t bring valuables to the hospital. If you accidentally bring valuables to the hospital, send them home with a friend or family member. Note: Sacred Heart Medical Center is not responsible for lost items.