Providence Health & Services hospitals want to ensure that both patients and employees have a clear understanding of patient rights and responsibilities.
Individuals have the right to impartial access to treatment or accommodation that are medically indicated and available at our hospital, regardless of race, creed, sex, national origin or sources of payment for care.
You have the right to considerate and respectful care as a person of dignity created and loved by God and therefore be free from neglect, exploitation and any type of abuse.
Your privacy will be respected. Your care and treatment are confidential and you have the right to privacy during discussions about your care, exams and treatments.
You have the right to actively participate in decisions regarding your care. You will have your personal, cultural and spiritual values and beliefs supported when making a decision about treatment. If you desire, your family or significant other may participate in decisions about your care. You have the right, at your own expense, to request the consultation of a specialist.
You have the right to be fully informed by your doctor of your diagnosis, treatment and prognosis to that you can make informed decisions regarding your care (except in case of emergency). To the degree possible, this should be based on a clear, concise explanation of your condition and all proposed technical procedures, including the possibility of any risk of death or serious side effects, problems related to recuperation and the probability of success.
You have a right to refuse treatment or leave the hospital, even if you have been advised for medical reasons not to do so.
You have a right to assistance in planning for continued health care needs that may exist as you leave the hospital. This includes coordinating treatment, evaluations, and if necessary, transferring to another facility. Note: You will not be transferred without a complete explanation. A list of alternatives will also be provided.
You have the right to have pain managed while receiving care and services.
You are encouraged to learn and ask question about the treatment you are receiving. If necessary, hospital staff will obtain an interpreter or provide other mean for you to understand fully the care being given or proposed. If you choose, we can inform family and your care provider that you have been admitted.
You have the right to receive care in a safe setting, and to be free from any forms of abuse or harassment. You have the right to access protective services.
You have the right to itemized and detailed explanation of the total charged billed for services given, regardless of the source of payment. You have the right to timely notice prior to termination of your eligibility for reimbursement by any third party payer. If you have question regarding your bill, please call (866) 356-6658.
You will not be restrained unless needed to protect you or others from harm. If needed, they will be taken off as soon as your behavior no longer poses a safety threat.
Your advance directives will be honored if you are unable to make decisions about your care. If you have an advanced directive, your wishes such as not receiving life sustaining treatments, will be honored. For more details, ask for the booklet Your Life, Your Decisions at any registration desk. If appropriate, we will provide end-of-life care and help coordinate donations of organs and other tissues as desired.
You may have access to information contained in your medical records within a reasonable period of time (except as restricted by law), and to have the information explained by qualified professionals. You may also request amendments to your records and obtain information about disclosures of your health information, in accordance with applicable law.
You have the right to voice complaints or grievances about your care or concerns either verbally or in writing and to have prompt follow up. You may report your complaint or grievance by asking to speak to the charge nurse or unit manager or contact any of the listed leadership staff below. Your nurse will help you if necessary.
You may also submit a complaint in addition to (or instead of) voicing the complaint with the hospital to: the Washington State Department of Health at 800-633-6828 or The Joint Commission, Office of Quality and Patient Safety, by phone at 800-994-6610, by fax at 630-792-5636, by email at firstname.lastname@example.org, or by mail:
The Joint Commission, Office of Quality and Patient Safety
One Renaissance Boulevard
Oakbrook, Terrace, IL 60181
You will receive information about our policies, rules or regulations applicable to your care, including the use of service animals in public areas of the hospital.