Providence St. Peter Hospital is committed to ensuring access to its services, programs, and activities to all patients regardless of their communication needs and/or disabilities.
The hospital has access to unbiased and trained professional interpreters for a number of foreign languages as well as American Sign Language. This service is free of charge to patients. Please ask your caregiver for assistance.
Telecommunication devices (TDD) are available for hearing-impaired patients or for patients wishing to communicate with a hearing-impaired relative or friend. Amplified phone handsets are also available. American Sign Language interpreters are available at no cost to the patient. Your caregiver can help you access these services.
Seeing-eye and other dogs used for special needs are welcome throughout the hospital.
It is Providence's policy to provide free aids and language assistance services to individuals with a disability, handicap, or limited English proficiency who are accessing a Providence health program or activity.
Consistent with Providence's Mission and Core Values, it is the policy of Providence to not discriminate against, exclude, or treat differently any individuals accessing any Providence health program or activity on any basis prohibited by local, state or federal laws, including but not limited to on the basis of race, color, national origin, age, disability, handicap, or sex, as those terms are defined under federal law and rules. Where applicable, federal statutory protections for religious freedom and conscience are applied.
Providence has established an internal grievance procedure for individuals accessing any Providence Health Program or Activity, which provides for prompt and equitable resolution of complaints alleging violations of applicable federal or state laws that prohibit discrimination, including but not limited to Section 504 of the Rehabilitation Act of 1973, Section 1557 of the Affordable Care Act (42 U.S.C. 18116), and its implementing regulations at 45 CFR part 92 (collectively referred to below as "Section 1557"). Any person who believes that someone accessing a Providence Health Program or Activity has been subjected to discrimination on the basis of race, color, national origin, sex, age, handicap, or disability may file a grievance under this procedure by contacting:
Civil Rights Coordinator
101 W. 8th Ave., Spokane, WA 99204
Tel:1-844-469-1775; Send an email
It is against the law for Providence to retaliate against anyone who opposes discrimination, files a grievance, or participates in the investigation of a grievance. Providence maintains a non-retaliation policy.
Interpreters at Providence help patients and families communicate with doctors, nurses, schedulers and other staff in English. Services are free and available 24 hours a day, 7 days a week.
We use trained medical interpreters. They have the technical knowledge to interpret your questions and comments, as well as the medical information provided by your child’s healthcare team. We do not encourage the use of relatives or friends to interpret.
Any patient or family who wants help communicating in English may have an interpreter in their preferred language for care.
Also, your health care team may request an interpreter to help make sure:
To get an interpreter for an appointment:
An interpreter will:
You and your health care team will face each other and speak directly with each other. For example, say to the doctor, “I have headaches.” Do not say to the interpreter, “Tell the doctor I have headaches.”
An interpreter is not allowed to: