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Rural Hospitals Score High In Satisfaction, Quality

January 01, 2010

Two small Critical Access Hospitals north of Spokane Washington—Providence Mount Carmel Hospital and Providence St. Joseph’s Hospital—have scored big when it comes to Quality Patient Care and Patient Satisfaction.

Both hospitals met or exceeded key targets in patient satisfaction and clinical quality measures in 2010. The measures are reported publicly on websites, such as CMS Hospital Compare and the Washington State Hospital Association website.

The hospitals also instituted the “Standardization of Best Practices” to identify and treat the early signs of sepsis, stroke and other medical conditions, and initiated aggressive programs for the early detection, monitoring and treatment systems to prevent hospital-acquired infections. Neither had a case of MRSA or C-Difficile in 2010.

Hospital administrators say these high patient satisfaction and patient safety measures will help in their endeavor for Mount Carmel and St. Joseph’s to become recognized as Rural Centers of Excellence.