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Providence Bringing Billing Jobs to Spokane

December 06, 2011

Providence Health & Services, owner of Providence Health Care Eastern Washington ministries including Sacred Heart Medical Center and Holy Family Hospital, has announced plans to consolidate and relocate its billing functions in Spokane. This decision is expected to expand its existing service center with more than 150 new jobs in Spokane.

Currently, Providence Health & Services has Revenue Cycle Management offices in Renton, Washington; Portland, Oregon; and Spokane. The Spokane office currently employs about 100 individuals and will be looking to lease new space to accommodate the additional 150+ staff members. Providence will begin expanding its service center in the next few months and will transition services over the next one to two years. Revenue Cycle operations are responsible for insurance billing and collection, medical record management, patient scheduling and referrals, and oversight of the charity care program.

“Selecting Spokane as a business hub for a five-state system of health care providers is a huge investment by Providence, and will provide a great economic benefit to our community,” says Michael Wilson, chief executive of Providence Health Care Eastern Washington.

Providence–the largest health care system in Washington–is currently implementing a new health information system called Epic, which will offer a powerful patient-centered electronic health record. For Epic to function properly, it’s important that administrative responsibilities throughout the system be standardized. “The consolidation of Revenue Cycle Management functions is part of an effort to simplify processes for patients and to reduce the overall cost of care,” Wilson adds.

Rich Hadley, president and CEO of Greater Spokane Incorporated, says he’s pleased Spokane was selected. “Providence carefully evaluated location options across its five states – from California to Alaska – using a set of criteria. We’re proud that Providence leaders see Spokane as a highly-qualified workplace for the hub of these administrative operations.”

While Providence headquarters are in Renton, it selected Spokane because of the Providence ministries located in Eastern Washington; accessibility to the customer base; availability of the labor, technology and community resources; convenient transportation; and lower costs for labor and facilities. In addition, the proximity to five universities in the greater Spokane area and a highly qualified workforce contributed to the Spokane decision.

The Spokane hub of Providence’s Revenue Cycle Management will focus on billing and follow up with commercial providers (such as Premera, Group Health, Regence, United Health) as well as business functions including cash posting and patient correspondence. As the transition occurs over the next year, available jobs will be listed at providence.org/careers.

About Providence Health Care

In Eastern Washington, the Providence Health Care regional network consists of 11 integrated health care organizations working together to provide quality health and human services for Inland Northwest residents. It includes Providence Sacred Heart Medical Center & Children’s Hospital and Providence Holy Family Hospital– both nationally recognized for quality care, as well as two critical access hospitals in Colville and Chewelah; and a full continuum of services including home health, assisted living, adult day health, skilled nursing care, Providence Medical Group made up of more than 170 physicians, and PAML medical laboratories. For more information, visit www.phc.org.