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Providence Named Top 20% Health System

January 19, 2012

Providence Health & Services gains national recognition for high quality of care and patient safety efforts

Renton, WA – The Thomson Reuters 100 Top Hospitals: Health System Benchmarks named Providence Health & Services among the top 20 percent of best-performing systems in the country. Providence was recognized for saving more lives, better long-term outcomes, better adherence to accepted care protocols and patient-safety standards, shorter hospital stays, higher patient-satisfaction scores and fewer patient complications.

The Thomson Reuters 100 Top Hospitals: Health System Benchmarks is an annual, quantitative study from objective, independent research using public data sources. The study recognized the 15 health systems setting the highest benchmarks as well as the best-performing 64 health systems of the 321 researched.

“We are honored to receive this national recognition of our efforts to improve patient care,” said John Koster, MD, president and CEO of Providence Health & Services. “Our quality improvement work is centered around the vision that patients in every care setting, in every community we serve, should receive the same quality, compassionate care. I’m proud of the work of the people of Providence towards this vision and for serving the Providence Mission.”

Providence is engaged in work across its system to improve the quality of care and patient safety, including:

  • Implementing a common electronic health record, Epic, with standardized care protocols that reduce unnecessary variation and connect care teams and patients to provide higher quality, compassionate, safer care and more personalized service centered on each patient’s health and personal goals
  • Establishing a modified early warning system (MEWS) that helps in the early identification of hospitalized patients with subtle signs of physiologic deterioration in order to allow for immediate application of appropriate therapeutic interventions.
  • Creating a single formulary, or list of medications, used in Providence facilities by standardizing to the safest, most effective medications. Patient safety is increased by reducing the number of variations needing to be maintained, which avoids errors and allows pharmacies to quickly make updates when changes are needed or when safety alerts are issued by the US Food and Drug Administration.

About Providence Health & Services

Providence Health & Services is a not-for-profit Catholic health care ministry committed to providing for the needs of the communities it serves – especially for those who are poor and vulnerable. Providence’s comprehensive scope of services includes 27 hospitals, 214 physician clinics, senior services and supportive housing, a health plan, a liberal arts university, a high school and many other health and educational services. In 2010, Providence provided $617 million in community benefit programs to help meet the needs of the communities it serves. The health system spans five states – Alaska, California, Montana, Oregon and Washington – with its system office located in Renton, Washington. Providence Health & Services continues a tradition of caring that the Sisters of Providence began more than 155 years ago.