All of the staff at Providence ElderPlace share the responsibility for making sure you are satisfied with the care that you receive from us. We encourage you to report any concerns at the time and place they occur. If you do not speak English, we will provide you with an interpreter. You may report a grievance using the following steps.
Definition: A grievance is a verbal or written complaint about a problem you have with the services or the quality of care provided to you. A grievance can be a medical or non-medical concern.
If at any time you are denied coverage or payment for a service you believe you are entitled to you may appeal using the Providence ElderPlace appeals procedure described below. Your family or caregiver may also appeal on your behalf. If you do not speak English we will provide you with an interpreter for the appeals process.
Definition: An appeal is your action taken in response to any instance where Providence ElderPlace denies or reduces coverage or payment for a service that you feel you are entitled to or you feel is medically necessary.
If you receive a wholly or partially adverse decision from Providence ElderPlace and you disagree with this decision, you have additional appeal rights under Medicare or Medicaid, but not both. Providence ElderPlace will inform you of these additional appeal rights in writing and assist you in the appropriate appeals process.
Appointment of Representative Form (PDF)
Webpage is current as of 11/7/2019