Frequently Asked Questions

What is enteral therapy?
Can I still eat?
Do you come to the house?
Can you feed via nasal tubes at home?
Do you provide organic or whole food products?
How will I learn what I need to do?
How will I receive my tube feeding formula and supplies?
What equipment will I need?
Does insurance cover tube feeding? How is billing handled?
What do I need to do to become a Providence Infusion and Pharmacy Services patient?
What if I have a question after I begin enteral therapy?
Is Providence Infusion and Pharmacy Services accredited?
What about staff competency?

What is enteral therapy?

Enteral therapy, commonly referred to as tube feeding, is the administration of food (formula) through a tube directly into your stomach or intestines. This allows people who are unable to maintain weight and strength by oral intake to receive optimized nutrition. Enteral therapy always originates with a prescription from a qualified physician who is caring for the patient.

Can I still eat?

If your doctor determines it is safe to eat, then yes, tube feeding individuals can also eat.

Do you come to the house?

Initial training is done in the hospital or home. Typically most follow-up is done over the phone.

Can you feed via nasal tubes at home?

Yes.

Do you provide organic or whole food products?

Yes, we provide a variety of organic and whole food products. Please call regarding specific formula questions. In Western Washington, simply call 800-832-0319 and in Eastern Washington call 800-365-4429.

How will I learn what I need to do?

A Providence Infusion and Pharmacy Services Dietitian or Nurse will teach you and your caregivers how to use enteral equipment and explain what you need to know about your therapy. The dietitian will make sure that you understand and are comfortable with your specific therapy and provide written instructions specifically tailored to your nutrition needs.

How will I receive my tube feeding formula and supplies?

We have developed relationships with key shippers and local delivery services to assure that you receive the best possible service. Formula and supplies are delivered directly to the hospital or your home as soon as you begin therapy. We schedule monthly shipments to replace stock. Our patients need not worry about shortages. We do not pass along freight charges to patients for standard orders.

What equipment will I need?

Providence Infusion and Pharmacy Services will provide all the tube feeding equipment and supplies you need to infuse your formula. There are three methods of feeding: bolus syringe feeding, gravity drip feedings, and pump feedings. The type of feeding tube and your diagnoses will impact the type of equipment needed. A dietitian will work with your physician and you to find the best feeding method for you.

Does insurance cover tube feeding? How is billing handled?

Providence Infusion and Pharmacy Services (PIPS) verifies each person’s insurance and provides detailed coverage information prior to start of service. Some insurances have specific criteria, and/or exclusions, of what is covered. PIPS will submit claims directly to your insurance company. We will bill you for any amount due after your insurer processes these claims. Billing specialists are available Monday through Friday to answer questions.

What do I need to do to become a Providence Infusion and Pharmacy Services patient?

Please call Providence Infusion and Pharmacy Services and ask to speak with a Clinical Nutrition Coordinator to be guided through the steps. In Western Washington, simply call 800-832-0319 and in Eastern Washington call 800-365-4429. A referral will be needed from your provider’s office.

What if I have a question after I begin enteral therapy?

Our clinicians are available at any time. In Western Washington, simply call 800-832-0319 and in Eastern Washington call 800-365-4429. Help is only a phone call away. Medical emergencies should always be handled by calling 911.

Is Providence Infusion and Pharmacy Services accredited?

Accreditation is voluntary; however, some insurers require infusion providers to be accredited in order for their patients to be covered. Providence Infusion and Pharmacy Services has been Joint Commission accredited since 1995. We are also a state-licensed pharmacy and state-licensed home health agency.

What about staff competency?

Each of our dietitians has been specially trained to provide enteral education and follow up. Each dietitian is accredited with the Commission on Dietetic Registration and Certified in the Washington state. Several of our dietitians are also Certified Nutrition Support Clinicians. Each dietitian is required to have hands-on training skills checked off annually and complete bi-annual clinical competencies.

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Providence Infusion and Pharmacy Services

Providence Infusion and Pharmacy Services - Eastern Washington