Message to Our Community

Last Updated March 30, 2020

Beginning with our founding sisters more than 130 years ago, Providence continues to step up to meet the needs of our communities. Today is no different. Our response to COVID-19 has been swift, and we have adapted at a remarkable pace. Even before we treated the first patient diagnosed with COVID-19 in the U.S. and cared for patients in our Special Pathogens Unit, we have been preparing for times like these. We continue these preparations in our hospitals and clinics for each new phase of this crisis.

If you think you have been exposed to COVID-19 and have a fever and respiratory symptoms, consider a virtual care visit that allows you to stay home: ExpressCare Virtual.

 

What is happening at all Providence locations in Spokane and Steven’s Counties:

  • Visitor restrictions - In accordance with CDC recommendations, no visitors will be allowed at our hospital campuses, (with some exceptions for labor and delivery, minor patients and end-of-life care). During this time, we encourage our patients and their loved ones to communicate through phone and video calls.
  • Reducing hospital entry points - Visitors will be screened at the main entrances prior to entering. Anyone who exhibits cold or flu-like symptoms, or has a fever will be asked to return home.
  • Postponing non-life threatening and non-urgent inpatient and outpatient surgeries - to preserve capacity to meet the acute health care needs of our patients, we have decided to postpone inpatient and outpatient surgeries and procedures for care at our ministries, effective Thursday, March 19.
  • Masking Guidelines for Caregivers: Caregivers are allowed to wear cloth or personally-sourced masks as long as they are not caring for patients already determined to have isolation precautions. If staff are caring for individuals already in isolation precautions, hospital-issued PPE will be used.
  • We have advised our employees about the proper hand hygiene, storage and use of personal masks.
  • These PPE precautions are for all caregivers, nurses and physicians included.

We need to reiterate that the conservation measures we've taken are due to the global shortage of personal protective equipment (PPE). This is not just a local situation as health care providers across the country and world are facing the same issues. Providence has followed federal health care authority guidelines to keep our caregivers safe while at the same time, looking ahead to ensure we have enough supplies to handle a potential patient surge. 

Providence Urgent Care and ExpressCare Locations:

  • Designating two Providence Urgent Care locations for patients with fever & respiratory symptoms – to help slow the spread of COVID-19 and dedicate critical and limited resources to those who need the most care, patients experiencing respiratory symptoms (fever, cough, shortness of breath) should visit these urgent care locations:
    •  421 S. Division St., Spokane (509) 474-2100
    • 551 E. Hawthorne Rd., Spokane (509) 489-2369
  • Patients that need urgent care and do not have respiratory issues should visit Providence Medical Park at 16528 E. Desmet Ct., Spokane Valley. Please note, we will screen for fevers and no one will be able to enter this location with a fever above 99.9 or if they have any respiratory symptoms. 
  • Temporarily closing Providence ExpressCare clinics for in-person care - in order to see more patients through video-conferencing, we have transitioned health providers to see patients through ExpressCare Virtual.

 

Providence Pediatric Primary Clinics:

Effective Monday, March 30, one of our pediatric clinics has been designated to see children with respiratory symptoms. Parents or guardians of the patients will need to check in for their appointment from their cars in the parking lot. The clinic will give a direct number to call. The clinic will call their cellphone when it is time for the patient to enter the building for their appointment.

Pediatric patients experiencing respiratory symptoms will be directed to this clinic:

  • 1919 S. Grand Blvd., Spokane (509) 747-3081 

Pediatric patients who do not have respiratory issues will be directed to one of these locations:

  • 1111 E. Westview Ct. Suite B, Spokane (509) 626-9430
  •  23813 E. Appleway Ave., Liberty Lake (509) 928-6383
  • 1402 S. Grand Blvd., Spokane (509) 455-8220
  • 5011 W. Lowell Ave., Spokane (509) 385-0610
  • 16528 E. Desmet St. B1000, Spokane Valley (509) 944-9440
  • 23813 E. Appleway Ave., Liberty Lake (509) 928-6383 

We have temporarily closed the pediatric location at 1414 N. Vercler Rd in Spokane Valley to consolidate resources.

Please note: Patients are allowed one person to accompany them to their appointment.

 

Location-Specific Information:

Sacred Heart Medical Center & Children’s Hospital

  • The main entrance is open Monday - Friday, 8 a.m.- 5 p.m.
  • Children’s Hospital garage (Entrance to Star Elevator) is open Monday - Friday, 8 a.m. - 5 p.m.
  • L2 valet is open 5 a.m.- 8 p.m. for NICU and laboring mothers ONLY
  • Emergency department entrance will be remain open all hours.

Holy Family Hospital

  • The south entrance is open 8 a.m. – 5 p.m.
  • The north entrance/Inland Imaging entrance is open 6 a.m. – 8 p.m.
  • Please use the emergency department entrance when the south and north entrance are closed.

Providence Medical Park – Spokane Valley

  • Postponing non-life threatening and non-urgent inpatient and outpatient surgeries - to preserve capacity to meet the acute health care needs of our patients, we have decided to postpone inpatient and outpatient surgeries and procedures for care at our ministries, effective Thursday, March 19

St. Luke’s Rehabilitation Institute

  • St. Luke’s main campus will have one primary entrance at the main entrance of the Medical Office Building & Hospital at 715 S. Cowley. Doors will be open 7 a.m. – 6 p.m. on weekdays and 8 a.m. – 5 p.m. on weekends.
  • If you have questions about outpatient therapy or impacted services, visit the St. Luke’s website: https://www.st-lukes.org/locations/

Mount Carmel Hospital

  • Caregivers and patients will be granted access to use the main entrance to Mount Carmel Hospital between the hours of 7 a.m. – 7 p.m.
  • Please use the emergency department entrance during the hours of 7 p.m. -7 a.m.

St. Joseph’s Hospital

  • The main and emergency department entrances are open 6 a.m. – 7 p.m.
  • Access will be granted through the emergency department for the hours between 7 p.m. – 6 a.m.

 

Providence Health Care is committed to caring for our community and is taking important steps to keep patients and caregivers safe. This continues to be a great team effort in partnership with other health organizations, Spokane Regional Health District and several local, state and federal partners. 

Our community can be proud of our collaborative, caring spirit, and all who partner to care for people in need.